Design centrado no usuário e diálogo clientes-organizações através de interfaces na web

This article addresses theoretical concepts on Human-Computer Interaction (HCI) and discusses methods of improving the presence of organizations in the World Wide Web. The objective of this theme is to optimize the dialogue with the online customers, considering their goals, necessities and tasks as...

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Bibliographic Details
Published in:Boletim Técnico do Senac Vol. 28; no. 1
Main Authors: Luiz Carlos Agner, Anamaria de Moraes
Format: Journal Article
Language:Portuguese
Published: Serviço Nacional de Aprendizagem Comercial 01-04-2002
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Summary:This article addresses theoretical concepts on Human-Computer Interaction (HCI) and discusses methods of improving the presence of organizations in the World Wide Web. The objective of this theme is to optimize the dialogue with the online customers, considering their goals, necessities and tasks as well as their previous experience with computers.
ISSN:0102-549X
2448-1483