INTERPERSONAL RELATIONSHIP BETWEEN USERS AND HEALTH PROFESSIONALS IN PSYCHOSOCIAL CARE

• Published in: Cogitare enfermagem Vol. 21; no. 3; pp. 01 - 08
• Main Authors: Maria Cicera dos Santos de Albuquerque, Mércia Zeviani Brêda, Willams Henrique da Costa Maynart, Darlan dos Santos Damásio Silva, Elaine Cristina de Medeiros Moura
• Format: Journal Article
• Language: English
• Published: Universidade Federal do Paraná 01-09-2016
• Subjects: Health Personnel; Interpersonal relations; Mental Health Services; Nursing; Patients
• ISSN: 1414-8536; 2176-9133
• DOI: 10.5380/ce.v21i3.46528

The objective in this study was to identify how the interpersonal relationship is established between users and health professionals from the perspective of the users of a Psychosocial Care Center type II in Maceió, Alagoas. Qualitative and exploratory research, undertaken between 2010 and 2012. Data were collected from eight users. Triangulation was used through in-depth semi-structured interviews, non-participant observation and a field diary. Minayo’s qualitative analysis was applied to the data. Three categories emerged: 1. Sensitive looking; 2. Establishing the bond; 3. Skills of professionals working at the mental health service. The following results were identified: relationship is fundamental for psychosocial care; it is important for the professional to adopt a humane look towards the user; the bond mitigates suffering; listening and attention skills are decisive to establish trust. The need is observed to discuss the theme interpersonal relationship with the professionals from the service, with a view to enabling them to create and strengthen the bond in comprehensive mental health care