Advanced proficiency EHR training: effect on physicians' EHR efficiency, EHR satisfaction and job satisfaction

• Published in: AMIA ... Annual Symposium proceedings Vol. 2012; pp. 136 - 143
• Main Authors: Dastagir, M Tariq, Chin, Homer L, McNamara, Michael, Poteraj, Kathy, Battaglini, Sarah, Alstot, Lauren
• Format: Journal Article
• Language: English
• Published: United States American Medical Informatics Association 2012
• Subjects: Attitude of Health Personnel; Electronic Health Records; Health Maintenance Organizations; Inservice Training; Job Satisfaction; Nurse Practitioners; Physicians; Professional Competence; Surveys and Questionnaires; United States; United States
• ISSN: 1559-4076

The best way to train clinicians to optimize their use of the Electronic Health Record (EHR) remains unclear. Approaches range from web-based training, class-room training, EHR functionality training, case-based training, role-based training, process-based training, mock-clinic training and "on the job" training. Similarly, the optimal timing of training remains unclear--whether to engage in extensive pre go-live training vs. minimal pre go-live training followed by more extensive post go-live training. In addition, the effectiveness of non-clinician trainers, clinician trainers, and peer-trainers, remains unclearly defined. This paper describes a program in which relatively experienced clinician users of an EHR underwent an intensive 3-day Peer-Led EHR advanced proficiency training, and the results of that training based on participant surveys. It highlights the effectiveness of Peer-Led Proficiency Training of existing experienced clinician EHR users in improving self-reported efficiency and satisfaction with an EHR and improvements in perceived work-life balance and job satisfaction.