An empirical investigation of knowledge management in Vietnamese SMEs

• Published in: 2017 17th International Conference on Computational Science and Its Applications (ICCSA) pp. 1 - 6
• Main Authors: Quoc Trung Pham, Duy Thai Nguyen
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01-07-2017
• Subjects: Companies; Empirical study; KM practice; Knowledge management; Mentoring; Testing; Training; Urban areas; Vietnamese SME
• DOI: 10.1109/ICCSA.2017.8000016

Knowledge management (KM) is a discipline that improves the ability of companies in solving problem, adapt with changing in business, also helping them to gain and sustain their competitive advantages. This study is carried out with the objective to identify the measurement scale of KM practices, and to explore the impact of KM practice on the performance of small and medium enterprises in Vietnam. The data collection was analyzed by SPSS software with the sample size of 103. The participants are directors, managers and employees of Vietnamese SMEs. Analysis results showed that 3 main KM practices have positive impact on business success, including: Culture (0.321), Policy (0.099), and Knowledge acquisition (0.033), but the impact of Training on business success is not confirmed. The result also showed that there is a difference in understanding and applying KM across three categories of firm size: medium, small and very small enterprises. Some managerial implications have been suggested for managers of Vietnamese SMEs to enhance their performance based on KM approach in the future.