dddI-Valued Neutrosophic AHP: An Application to Assess Airline Service Quality After Covid-19 Pandemy

dddI-Valued Neutrosophic AHP: An Application to Assess Airline Service Quality After Covid-19 Pandemy

This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also p...

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Published in:Neutrosophic sets and systems Vol. 49; pp. 424 - 437
Main Authors: Kenan Tas, Aysegul Tas, Feride Bahar Isin
Format: Journal Article
Language:English
Published: University of New Mexico 01-04-2022
Subjects:
airline
covid 19 pandemy
euclidean tangent combine similarity
hygiene
interval valued neutrosophic ahp
pandemy
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Abstract This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also provide a list of what airline managers need to improve in resource allocation to increase service quality by taking customer satisfaction into account. This technique can be adapted for any industry where service quality depends on multiple attributes.
AbstractList This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also provide a list of what airline managers need to improve in resource allocation to increase service quality by taking customer satisfaction into account. This technique can be adapted for any industry where service quality depends on multiple attributes.
Author Aysegul Tas
Kenan Tas
Feride Bahar Isin
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Snippet This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and...
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SubjectTerms airline
covid 19 pandemy
euclidean tangent combine similarity
hygiene
interval valued neutrosophic ahp
pandemy
Title dddI-Valued Neutrosophic AHP: An Application to Assess Airline Service Quality After Covid-19 Pandemy
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