dddI-Valued Neutrosophic AHP: An Application to Assess Airline Service Quality After Covid-19 Pandemy

This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also p...

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Bibliographic Details
Published in:	Neutrosophic sets and systems Vol. 49; pp. 424 - 437
Main Authors:	Kenan Tas, Aysegul Tas, Feride Bahar Isin
Format:	Journal Article
Language:	English
Published:	University of New Mexico 01-04-2022
Subjects:	airline covid 19 pandemy euclidean tangent combine similarity hygiene interval valued neutrosophic ahp pandemy
Online Access:	Get full text
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Summary:	This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also provide a list of what airline managers need to improve in resource allocation to increase service quality by taking customer satisfaction into account. This technique can be adapted for any industry where service quality depends on multiple attributes.
ISSN:	2331-6055 2331-608X
DOI:	10.5281/zenodo.6426455