Performance measures for library networked services and resources

• Published in: Electronic library Vol. 19; no. 5; pp. 307 - 315
• Main Author: Poll, Roswitha
• Format: Journal Article
• Language: English
• Published: Bradford MCB UP Ltd 01-01-2001; Emerald; Emerald Group Publishing Limited
• Subjects: Data collection; Definitions; Digital libraries; Electronic Journals; Electronic Libraries; Evaluation; Exact sciences and technology; Guidelines; Information and communication sciences; Information science. Documentation; Information service management; International Cooperation; Internet; Libraries; Library and documentation centre management; Library information networks; Library Services; Library technology; Management Systems; Measurement; Networks; Performance measurement; Performance measures; Public services (Libraries); Reading Materials; Research Libraries; Sciences and techniques of general use; Statistical Data; User service management; Workstations; Data collection; Performance measurement; Libraries; Measurement; User service; Data; Internet; Performance; Indicator; Data gathering
• ISSN: 0264-0473; 1758-616X
• DOI: 10.1108/02640470110408887

The paper presents performance indicators for the library's electronic services. Traditional performance indicators were meant for libraries with print collections and lending services. In several projects and international cooperation indicators have been developed for library networked resources and services. The paper describes the problems of data collection and gives definitions for the electronic collection and the different steps of using electronic services.