Building an outpatient telemedicine care pilot using Scrum-like framework within a medical residency program

• Published in: Clinics (São Paulo, Brazil) Vol. 76; p. e2795
• Main Authors: Bin, Kaio Jia, Higa, Natalia, da Silva, Jéssica Helena, Quagliano, Daniele Abud, Hangai, Rosemeire Keiko, Cobello-Júnior, Vilson, Pereira, Antonio José Rodrigues, Carneiro-D’Albuquerque, Luiz Augusto, Carrilho, Flair José, Wen, Chao Lung, Ono, Suzane Kioko
• Format: Journal Article
• Language: English
• Published: Elsevier España, S.L.U 01-01-2021; Faculdade de Medicina / USP; Elsevier España
• Subjects: Agile Methodology; COVID-19; MEDICINE, GENERAL & INTERNAL; Original; Scrum; Telehealth; Telemedicine; COVID-19; Agile Methodology; Scrum; Telemedicine; Telehealth
• ISSN: 1807-5932; 1980-5322; 1980-5322
• DOI: 10.6061/clinics/2021/e2795

A good health care does not only depend on good medical practice, but also needs great management of its resources, which are generally short. In this sense, PROAHSA has been training new health managers since 1972. With the arrival of the COVID-19 pandemic, it was clear that medicine will go through a new phase, where telehealth will be present in this “Improved Normal”. This report is about how a pilot teleconsultation study was carried out for HCFMUSP patients through the Scrum-like framework. It is to deploy a pilot of remote assistance involving a doctor and a patient in the Ambulatory of Hepatology and Liver Transplantation of HCFMUSP.
We applied the Scrum-like framework to carry out this work with an interdisciplinary multifunctionality team.
A full telemedicine service flow was implemented within eight weeks using existing infrastructure and resources implementing the Scrum methodology. Twenty-three teleconsultations were scheduled and eight guides built.
Scrum framework has a great potential to improve the training of students and to conclude pilot projects.