Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study

Emergency Medical call-takers working in Emergency Medical Communication Centers (EMCCs) are addressing complex and potentially life threatening problems. The call-takers have to make fast decisions, responding to problems described in phone calls. Recent studies focus mainly on individual aspects o...

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Bibliographic Details
Published in:	BMC health services research Vol. 19; no. 1; pp. 545 - 9
Main Authors:	Leonardsen, Ann-Chatrin, Ramsdal, Helge, Olasveengen, Theresa M, Steen-Hansen, Jon E, Westmark, Fredrik, Hansen, Andreas E, Hardeland, Camilla
Format:	Journal Article
Language:	English
Published:	England BioMed Central Ltd 02-08-2019 BioMed Central BMC
Subjects:	Analysis Call taker Core technologies Decision making Emergency medical communication centers Emergency medical dispatch Emergency medical dispatcher Management Medical care Medical communication Methods Norway Technology Norway Situation awareness 9-1-1- calls Decision making 1-1-3-calls Emergency medical communication centers Emergency medical dispatcher Call taker Management Core technologies Emergency medical dispatch
Online Access:	Get full text
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