Diagnostic evaluation of institutions as a basis for designing the Brazilian maturity model of telehealth services

The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions o...

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Published in:	BMC health services research Vol. 24; no. 1; p. 372
Main Authors:	Silva, Angélica Baptista, Pisa, Ivan Torres, Messina, Luiz Ary, Pelogi, Andréa Pereira Simões, Tenório, Josceli Maria, Sousa, Fernando Sequeira, Santos, Daniela Lacerda, Maia, Jessi, de Andrade Filha, Ianê Germano, Guedes, Ana Cristina Carneiro Menezes, de Lima Lopes, Paulo Roberto, da Silva Maia, Paulo Ricardo
Format:	Journal Article
Language:	English
Published:	England BioMed Central Ltd 25-03-2024 BioMed Central BMC
Subjects:	Brazil - epidemiology Consent COVID-19 COVID-19 - epidemiology COVID-19 Testing Cross-Sectional Studies Decision making Digital Health Disease transmission Education policy Electronic health records Evaluation Health care Health services Humans Medical care Medical diagnosis Pandemics Professionals Quality management Teams Telehealth Telemedicine Workloads Brazil Telehealth Telemedicine Digital Health
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Abstract	The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making. A cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers. Despite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in the maturity analysis of telehealth services after the advent of the pandemic. It is necessary for Brazil to build a resilient model of the maturity of telehealth services that contemplates the different regional scenarios.
AbstractList	The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making. A cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers. Despite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in the maturity analysis of telehealth services after the advent of the pandemic. It is necessary for Brazil to build a resilient model of the maturity of telehealth services that contemplates the different regional scenarios. Background The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making. Methods A cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers. Results Despite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in the maturity analysis of telehealth services after the advent of the pandemic. Conclusion It is necessary for Brazil to build a resilient model of the maturity of telehealth services that contemplates the different regional scenarios. Keywords: Telemedicine, Telehealth, Digital Health BackgroundThe number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making.MethodsA cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers.ResultsDespite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in the maturity analysis of telehealth services after the advent of the pandemic.ConclusionIt is necessary for Brazil to build a resilient model of the maturity of telehealth services that contemplates the different regional scenarios. The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making. A cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers. Despite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in the maturity analysis of telehealth services after the advent of the pandemic. It is necessary for Brazil to build a resilient model of the maturity of telehealth services that contemplates the different regional scenarios. Abstract Background The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making. Methods A cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers. Results Despite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in the maturity analysis of telehealth services after the advent of the pandemic. Conclusion It is necessary for Brazil to build a resilient model of the maturity of telehealth services that contemplates the different regional scenarios.
ArticleNumber	372
Audience	Academic
Author	Tenório, Josceli Maria da Silva Maia, Paulo Ricardo Pelogi, Andréa Pereira Simões Santos, Daniela Lacerda Silva, Angélica Baptista Pisa, Ivan Torres de Lima Lopes, Paulo Roberto Sousa, Fernando Sequeira Guedes, Ana Cristina Carneiro Menezes Messina, Luiz Ary Maia, Jessi de Andrade Filha, Ianê Germano
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Snippet	The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be... Background The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to... BackgroundThe number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be... BACKGROUNDThe number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be... Abstract Background The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil...
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SubjectTerms	Brazil - epidemiology Consent COVID-19 COVID-19 - epidemiology COVID-19 Testing Cross-Sectional Studies Decision making Digital Health Disease transmission Education policy Electronic health records Evaluation Health care Health services Humans Medical care Medical diagnosis Pandemics Professionals Quality management Teams Telehealth Telemedicine Workloads
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Title	Diagnostic evaluation of institutions as a basis for designing the Brazilian maturity model of telehealth services
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