The evolving role of artificial intelligence in marketing: A review and research agenda

• Published in: Journal of business research Vol. 128; pp. 187 - 203
• Main Authors: Vlačić, Božidar, Corbo, Leonardo, Costa e Silva, Susana, Dabić, Marina
• Format: Journal Article
• Language: English
• Published: Elsevier Inc 01-05-2021; Elsevier B.V
• Subjects: Artificial intelligence; Business schools; HOMALS; Intelligent system; Labor market; Marketing; Marketing research; Multiple correspondence analysis; Systematic literature review; HOMALS; Multiple correspondence analysis; Artificial intelligence; Intelligent system; Marketing; Systematic literature review
• ISSN: 0148-2963; 1873-7978
• DOI: 10.1016/j.jbusres.2021.01.055

An increasing amount of research on Intelligent Systems/Artificial Intelligence (AI) in marketing has shown that AI is capable of mimicking humans and performing activities in an ‘intelligent’ manner. Considering the growing interest in AI among marketing researchers and practitioners, this review seeks to provide an overview of the trajectory of marketing and AI research fields. Building upon the review of 164 articles published in Web of Science and Scopus indexed journals, this article develops a context-specific research agenda. Our study of selected articles by means of Multiple Correspondence Analysis (MCA) procedure outlines several research avenues related to the adoption, use, and acceptance of AI technology in marketing, the role of data protection and ethics, the role of institutional support for marketing AI, as well as the revolution of the labor market and marketers’ competencies.