An exploratory examination of the barriers to innovation and change as perceived by senior management
The banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study...
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| Published in: | International Journal of Innovation Studies Vol. 7; no. 2; pp. 159 - 170 |
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| Main Authors: | , , , , , |
| Format: | Journal Article |
| Language: | English |
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Elsevier B.V
01-06-2023
KeAi Communications Co., Ltd |
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| Abstract | The banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study is to determine the key perceived barriers to change and innovation in a Jordanian commercial case bank from the perspective of senior management. Nuanced interpretations were investigated, resulting in new insights that have not been previously obtained from research in this field. The analysis used a qualitative systematic approach to grounded theory articulation that inductively generated new concepts while adhering to highly rigorous standards. The methodology was based on interviews with eight senior managers. The emergent findings revealed that high bureaucracy, lack of communication, lack of employee involvement, middle managers' resistance, and risk aversion were major barriers to innovation and change. Overall, this study contributes to developing a thorough understanding of top managers' perceptions of barriers to innovation and change and offers managers and practitioners guidance on improving organizational conditions to support innovation and change in the banking industry. Finally, this study provides avenues for future research in this area. |
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| AbstractList | The banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study is to determine the key perceived barriers to change and innovation in a Jordanian commercial case bank from the perspective of senior management. Nuanced interpretations were investigated, resulting in new insights that have not been previously obtained from research in this field. The analysis used a qualitative systematic approach to grounded theory articulation that inductively generated new concepts while adhering to highly rigorous standards. The methodology was based on interviews with eight senior managers. The emergent findings revealed that high bureaucracy, lack of communication, lack of employee involvement, middle managers' resistance, and risk aversion were major barriers to innovation and change. Overall, this study contributes to developing a thorough understanding of top managers' perceptions of barriers to innovation and change and offers managers and practitioners guidance on improving organizational conditions to support innovation and change in the banking industry. Finally, this study provides avenues for future research in this area. |
| Author | Alshwayat, Dana Rehman, Shafique Ur Shehadeh, Esam Alsalhi, Nidal Elrehail, Hamzah Shamout, Mohamed Dawood |
| Author_xml | – sequence: 1 givenname: Dana surname: Alshwayat fullname: Alshwayat, Dana organization: Faculty of Administrative & Financial Sciences, Business Administration Department, University of Petra, Amman, Jordan – sequence: 2 givenname: Hamzah surname: Elrehail fullname: Elrehail, Hamzah email: cs-hamzah@hotmail.com organization: Abu Dhabi School of Management, Abu Dhabi, United Arab Emirates – sequence: 3 givenname: Esam surname: Shehadeh fullname: Shehadeh, Esam organization: Faculty of Administrative & Financial Sciences, Accounting Department, University of Petra, Amman, Jordan – sequence: 4 givenname: Nidal surname: Alsalhi fullname: Alsalhi, Nidal organization: Faculty of Administrative & Financial Sciences, Business Administration Department, University of Petra, Amman, Jordan – sequence: 5 givenname: Mohamed Dawood surname: Shamout fullname: Shamout, Mohamed Dawood organization: College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates – sequence: 6 givenname: Shafique Ur surname: Rehman fullname: Rehman, Shafique Ur organization: Research Institute of Business Analytics and Supply Chain Management, College of Management, Shenzhen University, Shenzhen 518060, China |
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| Keywords | Qualitative research Innovation Formalized organizations Change Senior management |
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