Satisfaction With Health Care Among Patients Navigated for Preventive Cancer Screening
Background: Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals at increased risk of not receiving recommended care. Objective: To evaluate patient satisfaction with medical care and PN for canc...
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| Published in: | Journal of patient experience Vol. 5; no. 3; pp. 225 - 230 |
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| Main Authors: | , , , , |
| Format: | Journal Article |
| Language: | English |
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Los Angeles, CA
SAGE Publications
01-09-2018
Sage Publications Ltd SAGE Publishing |
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| Abstract | Background:
Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals at increased risk of not receiving recommended care.
Objective:
To evaluate patient satisfaction with medical care and PN for cancer screening.
Methods:
We conducted a telephone survey of patients enrolled in a randomized control trial evaluating the impact of PN for cancer screening to assess their satisfaction with overall medical care and the PN program. We measured patient satisfaction with medical care using the Patient Satisfaction Questionnaire-18 and evaluated patient satisfaction with PN in the navigated group using the Patient Satisfaction with Interpersonal Relationships with Navigator questionnaire.
Key Results:
Satisfaction surveys were completed by 114 navigated and 108 non-navigated patients (33% response rate). Patients who received PN had higher satisfaction scores with overall medical care (71.0 vs 66.8; P < .001).
Conclusions:
Our findings show that patients at high risk of nonadherence with comprehensive cancer screening were satisfied with PN and suggest that PN could positively influence patient satisfaction with overall medical care. |
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| AbstractList | BACKGROUNDPatient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals at increased risk of not receiving recommended care. OBJECTIVETo evaluate patient satisfaction with medical care and PN for cancer screening. METHODSWe conducted a telephone survey of patients enrolled in a randomized control trial evaluating the impact of PN for cancer screening to assess their satisfaction with overall medical care and the PN program. We measured patient satisfaction with medical care using the Patient Satisfaction Questionnaire-18 and evaluated patient satisfaction with PN in the navigated group using the Patient Satisfaction with Interpersonal Relationships with Navigator questionnaire. KEY RESULTSSatisfaction surveys were completed by 114 navigated and 108 non-navigated patients (33% response rate). Patients who received PN had higher satisfaction scores with overall medical care (71.0 vs 66.8; P < .001). CONCLUSIONSOur findings show that patients at high risk of nonadherence with comprehensive cancer screening were satisfied with PN and suggest that PN could positively influence patient satisfaction with overall medical care. Background: Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals at increased risk of not receiving recommended care. Objective: To evaluate patient satisfaction with medical care and PN for cancer screening. Methods: We conducted a telephone survey of patients enrolled in a randomized control trial evaluating the impact of PN for cancer screening to assess their satisfaction with overall medical care and the PN program. We measured patient satisfaction with medical care using the Patient Satisfaction Questionnaire-18 and evaluated patient satisfaction with PN in the navigated group using the Patient Satisfaction with Interpersonal Relationships with Navigator questionnaire. Key Results: Satisfaction surveys were completed by 114 navigated and 108 non-navigated patients (33% response rate). Patients who received PN had higher satisfaction scores with overall medical care (71.0 vs 66.8; P < .001). Conclusions: Our findings show that patients at high risk of nonadherence with comprehensive cancer screening were satisfied with PN and suggest that PN could positively influence patient satisfaction with overall medical care. Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals at increased risk of not receiving recommended care. To evaluate patient satisfaction with medical care and PN for cancer screening. We conducted a telephone survey of patients enrolled in a randomized control trial evaluating the impact of PN for cancer screening to assess their satisfaction with overall medical care and the PN program. We measured patient satisfaction with medical care using the Patient Satisfaction Questionnaire-18 and evaluated patient satisfaction with PN in the navigated group using the Patient Satisfaction with Interpersonal Relationships with Navigator questionnaire. Satisfaction surveys were completed by 114 navigated and 108 non-navigated patients (33% response rate). Patients who received PN had higher satisfaction scores with overall medical care (71.0 vs 66.8; < .001). Our findings show that patients at high risk of nonadherence with comprehensive cancer screening were satisfied with PN and suggest that PN could positively influence patient satisfaction with overall medical care. Background: Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals at increased risk of not receiving recommended care. Objective: To evaluate patient satisfaction with medical care and PN for cancer screening. Methods: We conducted a telephone survey of patients enrolled in a randomized control trial evaluating the impact of PN for cancer screening to assess their satisfaction with overall medical care and the PN program. We measured patient satisfaction with medical care using the Patient Satisfaction Questionnaire-18 and evaluated patient satisfaction with PN in the navigated group using the Patient Satisfaction with Interpersonal Relationships with Navigator questionnaire. Key Results: Satisfaction surveys were completed by 114 navigated and 108 non-navigated patients (33% response rate). Patients who received PN had higher satisfaction scores with overall medical care (71.0 vs 66.8; P < .001). Conclusions: Our findings show that patients at high risk of nonadherence with comprehensive cancer screening were satisfied with PN and suggest that PN could positively influence patient satisfaction with overall medical care. |
| Author | Chang, Yuchiao Percac-Lima, Sanja Ashburner, Jeffrey M Atlas, Steven J Hermann, Emilia A |
| AuthorAffiliation | 2 Division of General Internal Medicine, Massachusetts General Hospital, Boston, MA, USA 1 Department of Medicine, Columbia University Medical Center, New York, NY, USA |
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| BackLink | https://www.ncbi.nlm.nih.gov/pubmed/30214930$$D View this record in MEDLINE/PubMed |
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| Cites_doi | 10.3122/jabfm.2014.04.130319 10.1136/qhc.9.4.210 10.1007/s11524-007-9228-9 10.1016/j.soncn.2009.05.004 10.1001/archinternmed.2011.201 10.11124/jbisrir-2016-2324 10.1002/cncr.29221 10.1007/s00520-015-2946-8 10.1002/cncr.23960 10.1002/cncr.26260 10.1002/pon.2002 10.1158/1055-9965.EPI-12-1275 10.1002/cncr.29902 10.1001/jamainternmed.2016.0841 10.1001/jamainternmed.2016.2295 10.1002/cncr.21214 10.1097/NCC.0b013e3182025007 10.1007/s11606-015-3572-3 10.6004/jnccn.2016.0147 10.3322/caac.20111 10.1188/15.CJON.E15-E20 10.1007/s13187-013-0498-5 10.1007/s13187-014-0772-1 10.1007/s11606-010-1436-4 |
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| Keywords | patient navigation patient satisfaction cancer screening |
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Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting... Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting individuals... Background: Patient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting... BACKGROUNDPatient navigation (PN) programs can improve cancer screening in underserved populations. PN may advance quality and equity of care by supporting... |
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| Title | Satisfaction With Health Care Among Patients Navigated for Preventive Cancer Screening |
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