The role of ideology in mediated disputes at work: a justice perspective

• Published in: The International journal of conflict management Vol. 19; no. 3; pp. 210 - 233
• Main Authors: Goldman, Barry M, Cropanzano, Russell, Stein, Jordan H, Shapiro, Debra L, Thatcher, Sherry, Ko, Jaewon
• Format: Journal Article
• Language: English
• Published: Bowling Green Emerald Group Publishing Limited 04-07-2008
• Subjects: Conflict management; Conflict resolution; Dispute resolutions; Disputes; Distributive justice; Employees; Ideologies philosophy; Ideology; Injustice; Justice; Mediation; Mediators; Perceptions; Procedural justice; Related parties; Studies; Third party; United States of America; Values; Workplace; United States > US; Justice; Ideologies (philosophy); Dispute resolutions; Workplace; Conflict resolution; United States of America
• ISSN: 1044-4068; 1758-8545
• DOI: 10.1108/10444060810875787

Purpose - The purpose of this paper is to explore the causes, impact, and resolution of ideological conflicts in the workplace. By integrating research on organizational justice, the paper aims to argue that ideological discord is engendered though the interaction of distributive, procedural, and interactional (un)fairness.Design methodology approach - Using a longitudinal field study, the ideas were tested with a sample of 77 claimants, undergoing mediation through the USA. Equal Employment Opportunity Commission (EEOC).Findings - The results were generally supportive of all predictions, suggesting that, though injustice may cause troublesome ideological conflicts, fair dispute resolution interventions can provide a remedy.Originality value - The research documented in this paper is particularly important because it suggests that justice can be restored through the intervention of a neutral mediator.