Analysis of Sustainable Communication Patterns during the Telework Period in Western Romanian Corporations

• Published in: International journal of environmental research and public health Vol. 19; no. 16; p. 9796
• Main Authors: Țigan, Eugenia, Blaga, Radu Lucian, Isac, Florin-Lucian, Lungu, Monica, Milin, Ioana Anda, Tripa, Florin, Gavrilaș, Simona
• Format: Journal Article
• Language: English
• Published: Switzerland MDPI AG 09-08-2022; MDPI
• Subjects: Automobile industry; Communication; Comparative studies; Coronaviruses; Cosmetics; COVID-19; Customers; Economic conditions; Electronics industry; Emotions; Employees; Enterprise resource planning; Environmental protection; Household appliances; Humans; Hypotheses; Interpersonal Relations; Logistics; Mass production; Multinational corporations; Pandemics; Romania; Small & medium sized enterprises-SME; Social responsibility; Teleworking; Unemployment; Values; Romania; social and behavior change interaction; global companies; interpersonal communication; telework period; pandemic crisis
• ISSN: 1660-4601; 1661-7827; 1660-4601
• DOI: 10.3390/ijerph19169796

The research was conducted in a particular context, the recent pandemic. It is a comparative study of the methods and quality of communication in global companies between 2021 and 2022. The corporations involved in the research are important providers of flexible production, quality, and logistics solutions that cover customers' real needs. They are active in the automotive industry and units involved in mass production in the electronics industry, household appliances, and cosmetics industries. In their case, it was noted that to achieve operational objectives such as developing employee skills, using advanced technologies, and exceeding customer expectations, it is important to use innovative methods and tools such as single platforms, which allow access to the most important information from a distance, anywhere, anytime. It is significant that, according to the research, the preferred method of communication by employees, regardless of the existing conditions, is face-to-face. Primarily, this method is chosen because it provides an open area of interpersonal interaction. The participants observe non-verbal attitudes or can perceive emotions and feelings. Their personality can be identified through unintentional contact to obtain constructive feedback through guidance and counseling. Moreover, it can be formed and develop productive, intentional connections. Stakeholders' efficient and effective open dialogs are encouraged in this sense.