A review of operational spare parts service logistics in service control towers

• Published in: European journal of operational research Vol. 282; no. 2; pp. 401 - 414
• Main Authors: Topan, E., Eruguz, A.S., Ma, W., van der Heijden, M.C., Dekker, R.
• Format: Journal Article
• Language: English
• Published: Elsevier B.V 16-04-2020
• Subjects: Operational planning; Review; Service control towers; Spare parts; Supply chain management; Operational planning; Supply chain management; Spare parts; Review; Service control towers
• ISSN: 0377-2217; 1872-6860
• DOI: 10.1016/j.ejor.2019.03.026

•We focus on operational planning of spare parts supply for service control towers.•We conducted surveys at companies operating or building service control towers.•We propose a framework for operational planning of spare parts supply.•We use our framework to classify the literature and present our empirical findings.•Comparing practice and current literature yields promising research directions.
In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.