Relevance assumed: a case study of balanced scorecard development using system dynamics

The balanced scorecard (BSC) has become a popular concept for performance measurement. It focuses attention of management on only a few performance measures and bridges different functional areas as it includes both financial and non-financial measures. However, doubts frequently arise regarding the...

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Bibliographic Details
Published in:	The Journal of the Operational Research Society Vol. 56; no. 8; pp. 931 - 941
Main Authors:	Akkermans, H A, van Oorschot, K E
Format:	Journal Article
Language:	English
Published:	Basingstoke Taylor & Francis 01-08-2005 Palgrave Macmillan Press Palgrave Taylor & Francis Ltd
Subjects:	Applied sciences Balanced Scorecard Balanced scorecards Business management Case studies Case-Oriented Papers Causality Cognitive models Control loops Exact sciences and technology insurance Insurance companies Mathematical models Modeling Operational research and scientific management Operational research. Management science Operations management Operations research Organizational learning Outsourcing Performance evaluation Performance management performance measurement Performance metrics Productivity Risk theory. Actuarial science Simulation Simulations Statistical analysis Stockholders Studies system dynamics Netherlands Performance evaluation Productivity Development systems Simulation Insurance Clientele insurance: system dynamics Simulation model balanced scorecard performance measurement
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