Patients' satisfaction and public and private sectors' health care service quality in Pakistan: Application of grey decision analysis approaches

Summary Purpose The study aims to evaluate the comprehensive relationship between patient satisfaction and five dimensions of health care service quality in Pakistani public/private health care sectors, using a novel grey relational analysis (GRA) models and the Hurwicz criteria of decision making u...

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Bibliographic Details
Published in:	The International journal of health planning and management Vol. 34; no. 1; pp. e168 - e182
Main Authors:	Javed, Saad Ahmed, Liu, Sifeng, Mahmoudi, Amin, Nawaz, Muhammad
Format:	Journal Article
Language:	English
Published:	England Wiley Subscription Services, Inc 01-01-2019
Subjects:	Criteria Data processing Decision analysis Decision making Developing countries Evaluation Grey Relational Analysis Health administration Health care Health care facilities Health facilities Health services Healthcare quality Hospitals LDCs Patient satisfaction Patients Prices Private medical care Public health Public health clinics Public sector Quality Quality of care Quality of service Reliability Reliability analysis Responsiveness Satisfaction Second Synthetic Grey Incidence Analysis SERVQUAL Statistical methods Uncertainty Pakistan patient satisfaction SERVQUAL Second Synthetic Grey Incidence Analysis Healthcare quality Grey Relational Analysis
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