A research model of health-care competition and customer satisfaction

In all industries, competition among businesses has long been encouraged as a mechanism to increase value for customers. In other words, competition ensures the provision of better products and services to satisfy the needs of customers. Various perspectives of competition, the nature of service qua...

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Published in:	Health services management research : an official journal of the Association of University Programs in Health Administration Vol. 20; no. 4; p. 244
Main Authors:	Asoh, Derek A, Rivers, Patrick A
Format:	Journal Article
Language:	English
Published:	England 01-11-2007
Subjects:	Consumer Behavior Economic Competition Humans Quality of Health Care Research Design
Online Access:	Get more information
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Abstract	In all industries, competition among businesses has long been encouraged as a mechanism to increase value for customers. In other words, competition ensures the provision of better products and services to satisfy the needs of customers. Various perspectives of competition, the nature of service quality, health-care system costs and customer satisfaction in health care are examined. A model of the relationship among these variables is developed. The model depicts customer satisfaction as an outcome measure directly dependent on competition. Quality of care and health-care system costs, while also directly dependent on competition, are considered as determinants of customer satisfaction as well. The model is discussed in the light of propositions for empirical research.
AbstractList	In all industries, competition among businesses has long been encouraged as a mechanism to increase value for customers. In other words, competition ensures the provision of better products and services to satisfy the needs of customers. Various perspectives of competition, the nature of service quality, health-care system costs and customer satisfaction in health care are examined. A model of the relationship among these variables is developed. The model depicts customer satisfaction as an outcome measure directly dependent on competition. Quality of care and health-care system costs, while also directly dependent on competition, are considered as determinants of customer satisfaction as well. The model is discussed in the light of propositions for empirical research.
Author	Asoh, Derek A Rivers, Patrick A
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BackLink	https://www.ncbi.nlm.nih.gov/pubmed/17958970$$D View this record in MEDLINE/PubMed
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Title	A research model of health-care competition and customer satisfaction
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