Using digital chatbots to close gaps in healthcare access during the COVID-19 pandemic

INTRODUCTION: Chatbots have emerged as a first link to care in recent years. The COVID-19 pandemic, and consequent health system disruptions, expanded their use. Socios En Salud (SES) introduced chatbots in Peru, which experienced one of the highest excess COVID mortalities in the world.METHODS: SES...

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Bibliographic Details

Published in:	Public health action Vol. 12; no. 4; pp. 180 - 185
Main Authors:	Tzelios, C., Contreras, C., Istenes, B., Astupillo, A., Lecca, L., Ramos, K., Ramos, L., Roca, K., Galea, J. T., Tovar, M., Mitnick, C. D., Peinado, J.
Format:	Journal Article
Language:	English
Published:	France International Union Against Tuberculosis and Lung Disease 21-12-2022
Subjects:	E-Health Healthcare Utilization Innovation Mental Health Original SARS-CoV-19 SARS-CoV-19 e-health innovation healthcare utilization mental health
Online Access:	Get full text
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