What do Older Adults Want from Social Robots? A Qualitative Research Approach to Human-Robot Interaction (HRI) Studies
This study investigates what older adults want from social robots. Older adults are often presented with social robots designed based on developers’ assumptions that only vaguely address their actual needs. By lacking an understanding of older adults’ opinions of what technology should or could do f...
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| Published in: | International journal of social robotics Vol. 15; no. 3; pp. 411 - 424 |
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| Main Authors: | , , , |
| Format: | Journal Article |
| Language: | English |
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Dordrecht
Springer Netherlands
01-03-2023
Springer Nature B.V |
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| Abstract | This study investigates what older adults want from social robots. Older adults are often presented with social robots designed based on developers’ assumptions that only vaguely address their actual needs. By lacking an understanding of older adults’ opinions of what technology should or could do for them–and what it should not do–we risk users of robots not finding them useful. Social and humanistic research on the robotization of care argues that it is important to prioritize user needs in technology design and implementation. Following this urgent call, we investigate older adults’ experiences of and approach to social robots in their everyday lives. This is done empirically through a qualitative analysis of data collected from six group interviews on care robots with health care service users, informal caregivers (relatives), and professional caregivers (healthcare workers). Through this “Need-Driven-Innovation” study we argue that, to secure a functional and valuable technology-fit for the user, it is crucial to take older adults’ wishes, fears, and desires about technology into account when implementing robots. It is also crucial to consider their wider networks of care, as the people in these networks also often interact with the assistive technology service users receive. Our study shows that more qualitative knowledge on the social aspect of human-robot interaction is needed to support future robot development and use in the health and care field and advocates for the crucial importance of strengthening the position of user-centered qualitative research in the field of social robotics. |
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| AbstractList | This study investigates what older adults want from social robots. Older adults are often presented with social robots designed based on developers’ assumptions that only vaguely address their actual needs. By lacking an understanding of older adults’ opinions of what technology should or could do for them–and what it should not do–we risk users of robots not finding them useful. Social and humanistic research on the robotization of care argues that it is important to prioritize user needs in technology design and implementation. Following this urgent call, we investigate older adults’ experiences of and approach to social robots in their everyday lives. This is done empirically through a qualitative analysis of data collected from six group interviews on care robots with health care service users, informal caregivers (relatives), and professional caregivers (healthcare workers). Through this “Need-Driven-Innovation” study we argue that, to secure a functional and valuable technology-fit for the user, it is crucial to take older adults’ wishes, fears, and desires about technology into account when implementing robots. It is also crucial to consider their wider networks of care, as the people in these networks also often interact with the assistive technology service users receive. Our study shows that more qualitative knowledge on the social aspect of human-robot interaction is needed to support future robot development and use in the health and care field and advocates for the crucial importance of strengthening the position of user-centered qualitative research in the field of social robotics. |
| Author | Søraa, Roger Andre Kharas, Mark W. Serrano, J Artur Tøndel, Gunhild |
| Author_xml | – sequence: 1 givenname: Roger Andre orcidid: 0000-0001-6800-0558 surname: Søraa fullname: Søraa, Roger Andre email: roger.soraa@ntnu.no organization: Norges teknisk-naturvitenskapelige universitet – sequence: 2 givenname: Gunhild surname: Tøndel fullname: Tøndel, Gunhild organization: Norges teknisk-naturvitenskapelige universitet – sequence: 3 givenname: Mark W. surname: Kharas fullname: Kharas, Mark W. organization: Norges teknisk-naturvitenskapelige universitet – sequence: 4 givenname: J Artur surname: Serrano fullname: Serrano, J Artur organization: Norges teknisk-naturvitenskapelige universitet |
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| Copyright | The Author(s) 2022 The Author(s) 2022. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License. |
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| Keywords | Qualitative method Gerontechnology Participatory design Social robots Norway Older adults |
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| Snippet | This study investigates what older adults want from social robots. Older adults are often presented with social robots designed based on developers’... |
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| SubjectTerms | Adults Caregivers Control Engineering Health services Human engineering Mechatronics Older people Qualitative analysis Qualitative research Robotics Robots Social factors User needs |
| Title | What do Older Adults Want from Social Robots? A Qualitative Research Approach to Human-Robot Interaction (HRI) Studies |
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