Is emotional intelligence the panacea for a better job performance? A study on low-skilled back office jobs

Purpose The purpose of this paper is to investigate the relationship between emotional intelligence (EI), organizational affective commitment (AC), and performance at low-skilled back office positions. Design/methodology/approach In all, 397 participants in low-skilled back office positions from a s...

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Bibliographic Details
Published in:	Employee relations Vol. 39; no. 5; pp. 683 - 698
Main Authors:	Sastre Castillo, Miguel Ángel, Danvila Del Valle, Ignacio
Format:	Journal Article
Language:	English
Published:	Bradford Emerald Publishing Limited 07-08-2017 Emerald Group Publishing Limited
Subjects:	Emotional intelligence Emotions Employee attitude Employment Executives Job performance Labor relations Mental health Organizational change Performance management Personal development Personality Social skills Studies Success Work environment Affective commitment Low-skilled back office jobs Emotional intelligence Work performance
Online Access:	Get full text
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