Managing Evolving Services
Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service cha...
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Published in: | IEEE software Vol. 28; no. 3; pp. 49 - 55 |
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Main Authors: | , , |
Format: | Journal Article |
Language: | English |
Published: |
Los Alamitos
IEEE
01-05-2011
IEEE Computer Society |
Subjects: | |
Online Access: | Get full text |
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Summary: | Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep changes. This article is largely based on concepts and definitions found in previous work. The definitions used have been revised and amended on the basis of formalization and compatibility analysis, prototype implementation, comparison with functionality offered by open standards, and an empirical in depth investigation using an industrial strength case study. |
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ISSN: | 0740-7459 1937-4194 |
DOI: | 10.1109/MS.2011.26 |