Managing Evolving Services

Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service cha...

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Bibliographic Details
Published in:IEEE software Vol. 28; no. 3; pp. 49 - 55
Main Authors: Papazoglou, M P, Andrikopoulos, V, Benbernou, S
Format: Journal Article
Language:English
Published: Los Alamitos IEEE 01-05-2011
IEEE Computer Society
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Summary:Services are subject to constant change and variation, leading to continuous redesign and improvement. However, service changes shouldn't be disruptive by requiring radical modifications or by altering the way that business is conducted. In this article, we discuss a causal model of service changes that addresses the effects of both shallow and deep changes. This article is largely based on concepts and definitions found in previous work. The definitions used have been revised and amended on the basis of formalization and compatibility analysis, prototype implementation, comparison with functionality offered by open standards, and an empirical in depth investigation using an industrial strength case study.
ISSN:0740-7459
1937-4194
DOI:10.1109/MS.2011.26