Reasons for the failure of government IT projects in Pakistan: A contemporary study

• Published in: 2017 International Conference on Service Systems and Service Management pp. 1 - 6
• Main Authors: Abbas, Asad, Faiz, Ali, Fatima, Anam, Avdic, Ander
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01-06-2017
• Subjects: Automation; Conferences; Developing countries; E-government; E-services; Electronic government; Failure factor; ICT; Information technology; IT project; Pakistan
• ISSN: 2161-1904
• DOI: 10.1109/ICSSSM.2017.7996223

After the introduction of information technology (IT), the government needs to take the initiative to start IT projects for the automation of government process to the citizen. Statistics show that a high number of government IT projects fail and only 15 percent e-government projects are successful. In this study, we will answer this research question, what are the reasons for failure of IT projects in the government sector organization in Pakistan and how to overcome these issues? This research was conducted through a literature review, 20 articles from journals and conferences were selected through keywords for the period of ten years from 2003 to 2013. For suggestions, we have followed the same structured search procedure. We found and select articles with our keywords, after reading abstract and conclusion. Our study has described four factors for the failure of IT projects in government sector organizations in Pakistan. These factors are Technology, Management, Politics and Finance. The technology factor can be reduced by providing latest ICT infrastructure with an expert to run and maintain it. Management issues can be resolved by hiring an experienced, skilled and highly motivated project manager to complete a project successfully. Government should make new laws and regulations to help the implementation of these projects and bureaucracy should eliminate any power struggle during and after the implementation. The budget should be allocated before the start of the project to complete it on time. Our research study has provided guidelines to policy makers for automation of government organizations in Pakistan. By considering these suggestions, successful government projects can be achieved.