Ancillary services in the health care industry: is Six Sigma reasonable?

Within the naval medical center construct, the disparate disciplines encompassed within ancillary services lend themselves to formal quality analysis and process improvement. This analysis uses the Six Sigma approach. Error rates were investigated and calculated for various processes within ancillar...

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Bibliographic Details
Published in:	Quality management in health care Vol. 12; no. 1; pp. 53 - 63
Main Authors:	Johnstone, Peter A S, Hendrickson, Julie A W, Dernbach, Allison J, Secord, Ann R, Parker, John C, Favata, Michael A, Puckett, Michael L
Format:	Journal Article
Language:	English
Published:	United States Lippincott Williams & Wilkins Ovid Technologies 01-01-2003
Subjects:	Ancillary Services, Hospital - organization & administration Ancillary Services, Hospital - standards Automation Blood banks California Data Collection Efficiency, Organizational Fatalities Health administration Health care industry Health facilities Health services Hospital Information Systems Hospitals, Military - organization & administration Hospitals, Military - standards Humans Medical errors Medical Errors - prevention & control Medical Errors - statistics & numerical data Medical laboratories Oncology Optimization Pharmacy Process Assessment (Health Care) Process controls Quality control Quality improvement Radiation Six Sigma Statistical analysis Studies Total Quality Management - methods California United States > US
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