Outpatient appointment systems: A new heuristic with patient classification

This study aims to develop a heuristic for an outpatient appointment system considering patient classification. The proposed heuristic was applied in simulations with eighteen scenarios, combining different environmental factors. Total cost was adopted as a performance metric, composed of the patien...

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Bibliographic Details

Published in:	Operations research for health care Vol. 43; p. 100443
Main Authors:	Oleskovicz, Marcelo, Pedroso, Marcelo Caldeira, Biazzi, Jorge Luiz
Format:	Journal Article
Language:	English
Published:	Elsevier Ltd 01-12-2024
Subjects:	Health services Healthcare Scheduling Simulation Healthcare Scheduling Simulation Health services
Online Access:	Get full text
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