Redesigning hospitality supervisor support in the post-pandemic era: understanding modes from the recipient’s perspective as related to triggering a fixed mindset
There has been a lack of study of fixed mindsets in the HR field. An opportunity to make full use of fixed mindsets has been lost. A fixed mindset is examined in this study with respect to how it manifests in interpreting supervisor support. By connecting trait-activation theory with a fixed mindset...
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| Published in: | Journal of human resources in hospitality & tourism Vol. 23; no. 1; pp. 76 - 100 |
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| Main Author: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
Binghamton
Taylor & Francis Ltd
2024
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| Online Access: | Get full text |
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| Summary: | There has been a lack of study of fixed mindsets in the HR field. An opportunity to make full use of fixed mindsets has been lost. A fixed mindset is examined in this study with respect to how it manifests in interpreting supervisor support. By connecting trait-activation theory with a fixed mindset, this study theorizes the boundary condition of a fixed mindset in accepting supervisor support. According to the study, instrumental support exacerbated fixed mindsets while emotional support alleviated them. Additionally, it demonstrated the vulnerability of a fixed mindset to burnout. The findings of this study contribute to the literature on supervisor support and employee development. In the post-pandemic era, it provides a basis for developing more tailored supervisor support for hospitality and tourism practitioners. |
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| ISSN: | 1533-2845 1533-2853 |
| DOI: | 10.1080/15332845.2023.2253676 |