Effects of disability employment on guest perceptions and behavioral intentions in the hotel sector

This study investigates the influence of employing persons with disabilities (PWD) in hotels on consumer behavior, with an emphasis on word of mouth and repurchase intention. The research delves into the underlying mechanisms behind these effects and examines potential boundary conditions using hote...

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Bibliographic Details

Published in:	International journal of hospitality management Vol. 124; p. 103993
Main Authors:	Kim, Bora, Liu, Anyu, Ling, Erin Chao
Format:	Journal Article
Language:	English
Published:	Elsevier Ltd 01-01-2025
Subjects:	Corporate social responsibility DEI Disability Employment Equity Inclusion Inclusive hiring Disability Corporate social responsibility Inclusion Inclusive hiring Employment Equity DEI
Online Access:	Get full text
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