"Give it Time:" Longitudinal Panels Scaffold Older Adults' Learning and Robot Co-Design

• Published in: 2024 19th ACM/IEEE International Conference on Human-Robot Interaction (HRI) pp. 283 - 292
• Main Authors: Hsu, Long-Jing, Stafford, Philip B., Khoo, Weslie, Swaminathan, Manasi, Amon, Kyrie Jig, Sato, Hiroki, Tsui, Katherine M., Crandall, David J., Sabanovic, Selma
• Format: Conference Proceeding
• Language: English
• Published: ACM 11-03-2024
• Subjects: Bridges; Co-design; Conferences; design-learning; Human computer interaction; Human-robot interaction; Industries; older adults; participatory design; Service robots; social robots; User centered design
• DOI: 10.1145/3610977.3634979

Participatory robot design projects with older adults often use multiple sessions to encourage design feedback and active participation from users. Prior projects have, however, not analyzed the learning outcomes for older adults across co-design sessions and how they support constructive design feedback and meaningful participation. To bridge this gap, we examined the learning outcomes within a "longitudinal panel." This panel comprised seven co-design sessions with 11 older adults of varying cognitive abilities over six months, aimed at designing a robot to guide a photograph-based conversational activity. Using Nelson and Stolterman's framework of the hierarchy of design-learning, we demonstrate how older adult panelists achieved multiple design-learning outcomes - capacity, confidence, capability, competence, courage, and connection - which allowed them to provide actionable design suggestions. We provide guidelines for conducting longitudinal panels that can enhance user design-learning and participation in robot design.CCS CONCEPTS* Human-centered computing → Participatory design; User centered design; * Computer systems organization → Robotics; * General and reference → Design.