Search Results - Elsevier Inc., etc

Reliability and validity of servqual scores used to evaluate perceptions of library service quality by Cook, Colleen, Thompson, Bruce

“…The study explores reliability and validity of scores from the SERVQUAL measurement protocol. Scores were highly reliable, but the five SERVQUAL dimensions…”
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Bringing order out of chaos: Psychometric characteristics of the confusion, hubbub, and order scale by Matheny, Adam P., Wachs, Theodore D., Ludwig, Jennifer L., Phillips, Kay

“…A growing body of research has documented the relevance for children's development of “environmental confusion” (high levels of noise, crowding, home traffic…”
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Library instruction and college student self-efficacy in electronic information searching by Ren, Wen-Hua

“…From 85 students surveyed before and after library instruction, it was found that their self-efficacy in electronic information searching increased after the…”
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Measuring service quality at yale university’s libraries by Nitecki, Danuta A, Hernon, Peter

“…This article examines a new approach to measuring service quality, one that produces findings useful for local planning and decision making. It also…”
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Transporting good library instruction practices into the web environment: An analysis of online tutorials by Dewald, Nancy H.

“…Criteria for good library instruction practices were applied to Web-based tutorials selected by the ALA Library Instruction Round Table. Face-to-face…”
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Conceptualizing an information commons by Beagle, Donald

“…Concepts from Strategic Alignment, a technology management theory, are used to discuss the Information Commons as a new service delivery model in academic…”
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Information literacy at a distance: instructional design issues by Dewald, Nancy, Scholz-Crane, Ann, Booth, Austin, Levine, Cynthia

“…To develop effective information literacy instruction for distance education students, academic librarians must consider instructional design issues, including…”
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Changing the concept and measure of service quality in academic libraries by Nitecki, Danuta A.

“…New ways to evaluate libraries are needed. The SERVQUAL is a diagnostic tool to measure service quality, defined as the difference between customer perceptions…”
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Digital libraries: an overview by Schwartz, Candy

“…Digital libraries are complex systems that stretch institutional resources and capabilities, but also offer unparalleled opportunities for new and improved…”
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Service quality and customer satisfaction: An assessment and future directions by Hernon, Peter, Nitecki, Danuta A.

“…The literatures of many disciplines and professions, including library and information science, present and analyze service quality and customer satisfaction…”
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University faculty’s perception of a library liaison program: a case study by Yang, Zheng Ye (Lan)

“…This article examines how university faculty perceive a library liaison program. Specifically, it discusses what faculty consider to be important services that…”
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Bridging the great divide: Improving relations between librarians and classroom faculty by Kotter, Wade R

“…Based on comprehensive literature review, this article articulates a rationale for seeking improved librarian-faculty relations, explores various methods for…”
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Maternal belief systems: Linchpin in the home reading process by DeBaryshe, Barbara D.

“…A hypothetical model of the determinants and outcomes of reading aloud was tested using two samples of families of preschool-aged children and their parents…”
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We are teaching, but are they learning: Accountability, productivity, and assessment by Iannuzzi, Patricia

“…Four levels at which information literacy outcomes can be assessed are examined. Educators and information professionals must constantly evaluate their…”
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Academic subject specialist positions in the United States: a content analysis of announcements from 1990 through 1998 by White, Gary W

“…This study analyzes position announcements to determine the requirements, characteristics, and qualifications for those positions. Findings include salary…”
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Desperately seeking citations: Uncovering faculty assumptions about the undergraduate research process by Leckie, Gloria J.

“…This article discusses information-seeking problems which the typical research paper assignment creates. The problem is divided into four components. Faculty…”
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The information literacy debate by Snavely, Loanne, Cooper, Natasha

“…The issues surrounding the term and the meaning of the phrase information literacy have propelled academic librarians into a debate over their role in meeting…”
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Co-authorship in the academic library literature: A survey of attitudes and behaviors by Hart, Richard L

“…A survey of co-authors in the literature of academic librarianship was conducted to get a better understanding of how and why these authors work together…”
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University students’ perceptions of the Internet: an exploratory study by D’Esposito, Joann E, Gardner, Rachel M

“…Focus group participants are more sophisticated in their perceptions and appreciation of both Internet resources and traditional library resources than was…”
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Library resources and services: a cross-disciplinary survey of faculty and graduate student use and satisfaction by Maughan, Patricia Davitt

“…This article describes the results of a survey of seven academic disciplines. The survey showed that all respondents, regardless of academic discipline,…”
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