Search Results - "de Melo, Fagner José Coutinho"

Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard by de Vasconcelos, Cleiton Rodrigues, de Carvalho, Raíssa Souto Maior Corrêa, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

“…There is growing interest in evaluating the quality of services provided. This has allowed government program and policy makers to identify bottlenecks and…”
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Analyzing the profile of the manager from the perspective of the employees: A case study by Albuquerque, André, Melo, Fagner José Coutinho de, Xavier, Larissa, Medeiros, Denise Dumke

“…Goal: This paper proposes to study the leader's profile using the Johari Window to establish feedback on the leader's behavior in comparison with the…”
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Model for formulating competitive strategy: the supplementary health sector case by Santos, Raniere Rodrigues dos, Melo, Fagner José Coutinho de melo, Claudino, Calline Neves de Queiroz, Medeiros, Denise Dumke de

“…Purpose The implementation of quality in health services should go beyond legal, regulatory and purely technical obligations in relation to carrying out health…”
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Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015 by de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

“…The purpose of this research is to investigate the contextual relations between the eight fundamental concepts (FCs) of the Management Excellence Model (MEG)…”
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The Standardization of administrative processes: a case study using continuous improvement tool by Espíndola, Suzana Carla Nunes Lins, Albuquerque, André Philippi Gonzaga de, Xavier, Larissa De Arruda, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

“…Goal: The goal of this research is to propose a system for the implementation of the standardization of processes, and for their continuous improvement and…”
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Global Trends and Practices of Industry 4.0 Applications in the Clothing Sector: A Systematic Literature Review by Monteiro, Renan Albino, Junior, Djalma Silva Guimarães, Sobral, Eryka Fernanda Miranda, Falcão, Pedro Henrique de Barros, Melo, Fagner José Coutinho de, Bastos-Filho, Carmelo

“…The potential of Industry 4.0 enabling tools is emerging as a strategic factor for the adaptation and innovation of companies in the clothing sector. Thus, the…”
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Airline quality assessment towards strategic tourism management improvements by Albuquerque, André Philippi Gonzaga de, Melo, Fagner José Coutinho de, Dumke de Medeiros, Denise

“…Purpose The purpose of this study is to compare the results of customer satisfaction indices (SI) in the literature and to propose equations to show that the…”
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A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II by Becerra, Claudia Editt Tornero, Melo, Fagner José Coutinho de, Xavier, Larissa de Arruda, Albuquerque, André Philippi Gonzaga de, Barbosa, Aline Amaral Leal, Oliveira, Lucas Ambrósio Bezerra de, Carvalho, Raíssa Souto Maior Corrêa de, Medeiros, Denise Dumke de

“…Service quality is crucial to consumer loyalty. However, it is challenging to understand and meet customer expectations effectively. Translating customer…”
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Changing the training paradigm for learning: A model of human capital development by Calábria, Felipe Alves, de Melo, Fagner José Coutinho, de Albuquerque, Andre Philippi Gonzaga, de Barros Jerônimo, Taciana, de Medeiros, Denise Dumke

“…This article presents the Tetrahedron of Innovation Processes model that aims to diagnose, through the understanding and analysis of the three vertices, areas…”
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Combined approach of COOK CHILL with HACCP by Barreto Lyra, Ana Valéria Toscano, de Arruda Xavier, Larissa, de Albuquerque, André Philippi Gonzaga, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

“…Purpose Food service demands a greater concern with food security, as around two million people in the world, among them the majority of children, die from…”
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Knowledge management alignment to the community of practice in a company of cutting and bending steel by De Barros Jerônimo, Taciana, Coutinho de Melo, Fagner José, Tomaz de Aquino, Joás, Gonzaga de Albuquerque, André Philippi, Dumke de Medeiros, Denise

“…This article aims to analyze the characteristics of a community of practice focused on the quality of management decision making in a company in the…”
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Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores by Albuquerque, Andre, Becerra, Claudia, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

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An approach to implement cleaner production in services: Integrating quality management process by de Oliveira Santos, Hannah, Alves, Jordania Louse Silva, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

“…Currently, society and the market have a holistic view of environmental issues and both are concerned not only with economic benefits but also with the…”
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Sustainability 4.0 in services: a systematic review of the literature by Filgueiras, Igor Fellype Loureiro Valenca, Melo, Fagner José Coutinho De

“…PurposeThis paper aimed to identify the impact that Industry 4.0 can have on the service sector and how its combination can generate benefits for…”
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Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method by de Melo, Fagner José Coutinho, Xavier, Larissa de Arruda, de Albuquerque, André Philippi Gonzaga, de Medeiros, Denise Dumke

“…This paper aims to propose an approach to evaluate the quality of online shopping services in times of pandemic COVID-19, from the ordering of quality…”
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A fuzzy approach to the strategic development of human capital in the electric sector by da Silva, Cleriston Fritsch Damasio, de Albuquerque, André Philippi Gonzaga, de Melo, Fagner José Coutinho, Calábria, Felipe Alves, de Medeiros, Denise Dumke

“…•The Fuzzy Set Theory in data processing to reduce respondent subjectivity.•Employee training using a literature model to assess human capital development.•The…”
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Quality assessment for improving healthcare service management by de Araújo Batista, Deise, de Melo, Fagner José Coutinho, de Albuquerque, André Philippi Gonzaga, de Medeiros, Denise Dumke

“…The aim of this study is to carry out an assessment of the quality of services provided to clients of medical clinics, transforming the subjectivity of their…”
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Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS by de Aquino, Joás Tomaz, de Melo, Fagner José Coutinho, Jerônimo, Taciana de Barros, de Medeiros, Denise Dumke

“…The assessment of the quality of service provided by organizations plays a key role in the continuous improvement of the quality management system. When it…”
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Basic Health Units services quality assessment through Kano and SERVQUAL models by Lacerda, Anderson Barbosa, Souza, Augusto Sérgio da Silva, Da Silva, Glycia Keylla Lucia, Azevedo, Eduardo H. Malheiros De, Melo, Fagner José Coutinho De

“…PurposeThe present research aims to evaluate the quality of services provided by the Basic Health Units (UBS) of the Unified Health System (SUS) located in the…”
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Determinants of quality in airline service: the user's view of a developing country by Guimaraes Junior, Djalma Silva, Melo, Fagner José Coutinho de, Sant’anna, Carlos Henrique Michels de, Xavier, Larissa de Arruda, Medeiros, Denise Dumke de

“…Goal: This paper aims to identify the dimensions that impact the perception of the quality of Brazilian air services in the eyes of customers, using a…”
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