Search Results - "Yu, Heyao"

Are socially responsible firms in the U.S. tourism and hospitality industry better off during COVID-19? by Yeon, Jihwan, Song, Hyoung Ju, Yu, Heyao (Chandler), Vaughan, Yue, Lee, Seoki

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Transformation of Consumer Expectations for Well-Being in Hospitality: A Systems Framework by Zhang, Lu, Wei, Wei, Yu, Heyao (Chandler), Sharma, Amit, Olson, Eric D.

“…Systemic shifts in consumer preferences and expectations are not new, and can often be accelerated by major environmental events. Early evidence suggests that…”
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Fun in the Workplace and Employee Substance Use: A Double-Edged Sword? by Tews, Michael J., Yu, Heyao, Pons, Sydney T.

“…While fun in the workplace has been demonstrated to favorably influence a variety of attitudinal and behavioral outcomes in previous research (Michel et al.,…”
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What really matters: an exploratory sequential mixed-method study of women’s hospitality professional identities by Ponting, Sandra Sun-Ah, Yu, Heyao Chandler, Lee, Lindsey, Gonzales, Nikki

“…Purpose Through the lens of professional identity (PID), this paper aims to examine what matters to women when reflecting on their professions in hospitality…”
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Collecting Repeated Data Over Time: Applying Experience Sampling Methodology to the Hospitality Management Context by Yu, Heyao, Lee, Lindsey, Madera, Juan M.

“…While organizational and management research has implemented the use of experience sampling methods (ESM), hospitality management research has yet to reap the…”
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The Differential Effects of Leader Food Safety Priority and Ethical Leadership on Food Safety Promotive and Prohibitive Voices: A Socially Desirable Responding Theory Perspective by Yu, Heyao (Chandler), Guchait, Priyanko, Achyldurdyyeva, Jennet, Pasamehmetoglu, Ayşın

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Food Safety Exam Phrasing for Food Service Employees by Acosta, Karla M., Little, Thomas A., Khan, Ali, Yu, Heyao, Madera, Juan M., Sirsat, Sujata A.

“…•Exam phrasing positively impacted test−taking ability in the personal hygiene section.•No significant differences were seen in the basic food safety…”
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Consumers’ Knowledge and Handling Practices Associated with Fresh-Cut Produce in the United States by Yu, Heyao, Lin, Zhihong, Lin, Michael S., Neal, Jack A., Sirsat, Sujata A.

“…Previous studies have shown that three factors influence fresh-cut produce safety from farm to fork: (1) post-harvest practices in processing facilities, (2)…”
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Socioeconomic diversity in the hospitality industry: the relationship between social class background, family expectations and career outcomes by Lee, Lindsey, Yu, Heyao

“…Purpose This study aims to investigate socioeconomic diversity in the hospitality industry by examining the relationship between social class background,…”
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The influence of empathy on food allergy training effectiveness: An experimental study with foodservice employees in the U.S by Wen, Han, Yu, Heyao (Chandler)

“…This study aimed to examine the effects of empathy intervention on food allergy training through a between-subjects factorial experiment. A total of 388…”
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Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness by Yu, Heyao, Shum, Cass, Alcorn, Michelle, Sun, Jie, He, Zhaoli

“…Purpose There has been a dramatic increase in the adoption of service robots in hotels, potentially replacing the human workforce. Drawing on Social…”
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Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event by Yu, Heyao, Lee, Lindsey, Popa, Iuliana, Madera, Juan M.

“…•This paper examined the impact of COVID-19 on industry turnover intentions and industry negative word-of-mouth.•A mixed methods approach with two studies…”
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We stand by our brand: Consumers’ post-food safety crisis purchase intention and moral reasoning by Yu, Heyao, Legendre, Tiffany S., Ma, Jing

“…•Little research explains food safety crisis forgiveness based on moral psychology.•Consumers perceive food safety crises as more immoral through stronger…”
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Consumers' food safety risk perceptions and willingness to pay for fresh-cut produce with lower risk of foodborne illness by Yu, Heyao, Neal, Jack A., Sirsat, Sujata A.

“…There has been an increasing number of foodborne illness outbreaks associated with fresh and fresh-cut produce recently; however, few studies have examined…”
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Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance by Yao, Sheng, Wang, Xingyu, Yu, Heyao, Guchait, Priyanko

“…•Compared the effectiveness of three error training approaches among hospitality employees in two countries.•Examined the impact of three error training…”
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Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate by Kim, Bora, Yu, Heyao, Huang, Yidan, Lee, Seoki

“…In response to the unprecedented pandemic in recent history, COVID-19 vaccination mandates in the U.S. caused significant changes and disruption in hospitality…”
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Feeling good working with you: Perspective-taking as a strategy to increase team member satisfaction by Lee, Lindsey, Yu, Heyao, Beiza, Alberto, Madera, Juan M.

“…To deal with evolving customer demands, employees in hospitality organizations are increasingly working in multiple teams (i.e., multiple team membership…”
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A systematic review of employee voice literature in hospitality by Huang, Yidan, Sharma, Amit, Yu, Heyao

“…With the growing popularity of employee voice in the hospitality field, a lack of consistency and clarity around this construct has impacted the development of…”
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A multilevel investigation of the impact of error management culture on restaurant employee voice by Huang, Yidan, Yu, Heyao, Sharma, Amit, Zhang, Ziang

“…Purpose This study aims to examine the relation between error management culture and restaurant employee promotive and prohibitive voices. Drawing on socially…”
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Losing talent due to COVID-19: The roles of anger and fear on industry turnover intentions by Popa, Iuliana, Lee, Lindsey, Yu, Heyao, Madera, Juan M.

“…Early in the COVID-19 pandemic, the US hospitality industry workforce experienced significant job loss via furloughs and job eliminations. Over a year later,…”
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