Search Results - "Yu, Billy T.W."

Quality management framework for public management decision making by Yu, Billy T.W, To, W.M, Lee, Peter K.C

“…Purpose - This paper aims to explore the practice of quality management framework as a strategic tool for public management.Design methodology approach - The…”
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Impact of difficult coworkers on employees' turnover intention: the mediating roles of perceived organizational support and affective commitment by To, Wai Ming, Yu, Billy T.W.

“…PurposeThis study explores the impact of difficult coworkers on employees' turnover intention. Additionally, this study investigates the roles of employees'…”
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Rise in higher education researchers and academic publications by To, W.M., Yu, Billy T.W.

“…Background: How many higher education researchers are there in the world? How many academic articles are published by researchers each year? This paper aims to…”
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The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy by Lee, Peter K.C., To, W.M., Yu, Billy T.W.

“…Purpose The purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the performance…”
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Benefits of implementing management system standards by To, W.M, Lee, Peter K.C, Yu, Billy T.W

“…Purpose - The purpose of this paper is to explore the extent of implementing management system standards among ISO (and other) certified companies in the Pearl…”
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The implementation and performance outcomes of ISO 9000 in service organizations by Lee, Peter K.C, To, W.M, Yu, Billy T.W

“…Purpose - The purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the…”
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Rise in higher education researchers and academic publications by To, W.M., Yu, Billy T.W.

“…Background: How many higher education researchers are there in the world? How many academic articles are published by researchers each year? This paper aims to…”
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Sustainability assessment of an urban rail system – The case of Hong Kong by To, W.M., Lee, Peter K.C., Yu, Billy T.W.

“…Urban rail system is a critical component of a smart and sustainable city. This paper applies the triple bottom line framework to assess Hong Kong’s mass…”
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Effect of management commitment to internal marketing on employee work attitude by To, W.M., Martin, E.F., Yu, Billy T.W.

“…•Management commitment drives the internal service-profit chain.•Management commitment to internal marketing affects employee work attitude.•Hotel managers…”
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Metaverse: Trend, emerging themes, and future directions by To, Wai‐Ming, Yu, Billy T. W., Chung, Andy W. L., Chung, David W. K.

“…Metaverse is going to change human life in a profound way because it offers an opportunity to merge our physical world with the digital/virtual worlds. Yet,…”
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Effects of difficult coworkers on employees' responses in Macao's public organizations: The mediating role of perceived stress by To, Wai Ming, Yu, Billy T. W

“…Difficult coworkers can be found in almost every workplace, including public and private organizations. This paper investigates the effects of difficult…”
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The effect of internal information generation and dissemination on casino employee work related behaviors by Yu, Billy T.W., To, W.M.

“…In this study, we investigate the effect of internal information generation and dissemination on employee work related behaviors. Information generation and…”
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How quality management system components lead to improvement in service organizations: A system practitioner perspective by To, Wai Ming, Yu, Billy T. W, Lee, Peter K. C

“…Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management…”
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Team attributes and performance of operational service teams: An empirical taxonomy development by Lee, Peter K.C., To, W.M., Yu, Billy T.W.

“…Teams have been regarded as an integral element of a number of operations management (OM) strategies and many of their related concepts such as group dynamics…”
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The importance of input control to work performance under the agency theory framework by Yu, Billy T.W., To, W. M.

“…In the agency theory literature, output and behavioral controls have been quite thoroughly explored. However, input control (IC) that emphasizes personnel…”
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ISO 9001:2000 implementation in the public sector: A survey in Macao SAR, the People's Republic of China by To, W.M., Lee, Peter K.C., Yu, Billy T.W.

“…Purpose The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small‐scale and…”
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Benefits of implementing management system standards: A case study of certified companies in the Pearl River Delta, China by To, WM, Lee, Peter KC, Yu, Billy TW

“…Purpose The purpose of this paper is to explore the extent of implementing management system standards among ISO (and other) certified companies in the Pearl…”
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ISO 9001:2000 implementation in the public sector by To, W.M, Lee, Peter K.C, Yu, Billy T.W

“…Purpose - The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small-scale and…”
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Online product review on manufacturer sites by Yu, A, Billy, T W

“…Online consumer product review is becoming increasingly important in consumers' purchase decisions. Online product review is a sort of product information…”
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