Search Results - "Yoon, Mahn Hee"

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  1. 1
    Effects of contact employee supports on critical employee responses and customer service evaluation

    Effects of contact employee supports on critical employee responses and customer service evaluation by Hee Yoon, Mahn, Hyun Seo, Jai, Seog Yoon, Tae

    Published in The Journal of services marketing (01-08-2004)
    “…This paper examines several sources of support for contact employees in service encounters. These sources of support, including organization support,…”
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  2. 2
    When and why does relative leader-member exchange enhance service performance?: The roles of self-efficacy, team commitment, and multifoci team-level differentiation

    When and why does relative leader-member exchange enhance service performance?: The roles of self-efficacy, team commitment, and multifoci team-level differentiation by Yoon, Mahn Hee, Yoon, David J.

    “…PurposeThis paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX)…”
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  3. 3
    When and why does relative leader-member exchange enhance service performance?

    When and why does relative leader-member exchange enhance service performance? by Yoon, Mahn Hee, Yoon, David J.

    “…Purpose This paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange…”
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  4. 4
    Customer courtesy and service performance: The roles of self‐efficacy and social context

    Customer courtesy and service performance: The roles of self‐efficacy and social context by Yoon, David J., Muir (Zapata), Cindy P., Yoon, Mahn Hee, Kim, Eugene

    Published in Journal of organizational behavior (01-07-2022)
    “…Summary While the impact of negative customer treatment on service employees and their organizations is often emphasized in both scholarship and the popular…”
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  5. 5
    Organizational citizenship behaviors and service quality as external effectiveness of contact employees

    Organizational citizenship behaviors and service quality as external effectiveness of contact employees by Yoon, Mahn Hee, Suh, Jaebeom

    Published in Journal of business research (01-08-2003)
    “…The purpose of this study is to understand critical roles of contact employees' organizational citizenship behaviors (OCBs) in customers' evaluation of service…”
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  6. 6
    The effect of work climate on critical employee and customer outcomes: An employee‐level analysis

    The effect of work climate on critical employee and customer outcomes: An employee‐level analysis by Yoon, Mahn Hee, Beatty, Sharon E, Suh, Jaebeom

    “…This paper examines several work climate variables and their impact on service quality. While there exists a variety of work climates relevant to contact…”
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  7. 7
    The effect of work climate on critical employee and customer outcomes

    The effect of work climate on critical employee and customer outcomes by Hee Yoon, Mahn, Beatty, Sharon E, Suh, Jaebeom

    “…This paper examines several work climate variables and their impact on service quality. While there exists a variety of work climates relevant to contact…”
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