Search Results - "Yee, Rachel W.Y."

The moderating effect of environmental dynamism on green product innovation and performance by Chan, Hing Kai, Yee, Rachel W.Y., Dai, Jing, Lim, Ming K.

“…Environmental management has been researching extensively in the last two decades. Pressure from environmental regulations or policies plays an important role…”
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Technological affordance discovery in enterprise social media success by Ng, Keng Hong, Yee, Rachel W.Y

“…PurposeThis paper aims to build on affordance theory from a discovery perspective, to illustrate how motivations and goals behind enterprise social media…”
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Work-life management for workforce maintenance: A qualitative comparative study by Yee, Rachel W.Y., Miquel-Romero, Maria-Jose, Cruz-Ros, Sonia

“…Nowadays, owing to the changing nature of the work environment, with its ever-increasing demands, the quality of working life and its relationship with the…”
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The role of social media data in operations and production management by Chan, Hing Kai, Lacka, Ewelina, Yee, Rachel W.Y., Lim, Ming K.

“…Social media data contain rich information in posts or comments written by customers. If those data can be extracted and analysed properly, companies can fully…”
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The impact of employee satisfaction on quality and profitability in high-contact service industries by Yee, Rachel W.Y., Yeung, Andy C.L., Cheng, T.C. Edwin

“…The extant operations management literature has extensively investigated the associations among quality, customer satisfaction, and firm profitability…”
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An empirical study of employee loyalty, service quality and firm performance in the service industry by Yee, Rachel W.Y., Yeung, Andy C.L., Edwin Cheng, T.C.

“…Taking an operational perspective on the relations between employee loyalty and business performance, we examine the relationships among employee loyalty,…”
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High-contact services of the transient and high-uncertainty type: managing customer experience by Yee, Rachel W.Y, Choi, Thomas Y, Yeung, Andy C.L, Cheng, T.C.E

“…PurposeMany small-to-medium sized service shops (e.g. jewelry shops, fine-dining restaurants etc.) operate in a unique service environment. They often face…”
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Being close or being happy? The relative impact of work relationship and job satisfaction on service quality by Yee, Rachel W.Y., Guo, Yujuan, Yeung, Andy C.L.

“…It is generally recognized that, to ensure high-quality services, service industries, especially the labour intensive ones, need to have satisfied…”
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The service-profit chain: An empirical analysis in high-contact service industries by Yee, Rachel W.Y., Yeung, Andy C.L., Cheng, T.C.E.

“…In their well-known conceptual framework of the Service-Profit Chain (S–PC), Heskett et al. (1994) suggest that there are strong relationships among employee…”
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Employee learning in high-contact service industries by Yee, Rachel W.Y, Lee, Peter K.C, Yeung, Andy C.L, Cheng, T.C.E

“…Purpose Employee learning is imperative in the dynamic service environment; yet, much is still unknown about its strategic importance. The purpose of this…”
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Market competitiveness and quality performance in high-contact service industries by Yee, Rachel W.Y., Yeung, Andy C.L., Edwin Cheng, T.C., Lee, Peter K.C.

“…Purpose - The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service…”
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The effect of process digitalization initiative on firm performance: A dynamic capability development perspective by Yang, Yefei, Yee, Rachel W.Y.

“…Digitalization has been increasingly adopted to transform the manufacturing process and considered as effective to achieve product customization, process…”
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Examining moderating effect of organizational culture on the relationship between market pressure and corporate environmental strategy by Dai, Jing, Chan, Hing Kai, Yee, Rachel W.Y.

“…This study investigates how market pressures (i.e., customer pressure and competitor pressure) motivate firms to develop a proactive environmental strategy and…”
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Why and how to use enterprise social media platforms: The employee’s perspective by Yee, Rachel W.Y., Miquel-Romero, Maria-Jose, Cruz-Ros, Sonia

“…Literature supports the relevance of knowledge sharing in a company. Considering that social media plays an important role in this process, this paper analyzes…”
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A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain by Wang, Xiaojun, Chan, Hing Kai, Yee, Rachel W.Y., Diaz-Rainey, Ivan

“…Green or environmental concerns are drawing more and more attention both in academia and industry. Careful deployment of green initiatives or policies could…”
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A matter of fit? Service configurations for customer loyalty by Han, Zhaojun, Yee, Rachel W.Y., Yeung, Andy C.L.

“…Improving customer loyalty is paramount for service companies. Nevertheless, the task is riddled with challenges, as evidenced by existing studies that have…”
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The financial impacts of environmental violations on supply chains: Evidence from an emerging market by Xiong, Yangchun, Lam, Hugo K.S., Hu, Qiaoxuan, Yee, Rachel W.Y., Blome, Constantin

“…•Environmental violations have negative financial impacts on supply chain partners.•Environmental transparency and supply chain diversity mitigate the negative…”
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Collaboration reasoning or social heuristics? Value proposition validity in omnium-gatherum business models by To, Chester Kin-man, Yee, Rachel W.Y., Mok, P.Y., Chau, K.P., Wong, Man Chong, Cheung, N.M.

“…Central to the value co-creation business model is mutualistic interaction, through which business value producers propose offers and affirm the final meaning…”
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Individuals' materialism and brand rituals and traditions as drivers of luxury brand love on social media by Cruz‐Ros, Sonia, Miquel‐Romero, Maria‐Jose, Yee, Rachel W. Y.

“…Luxury brands have engaged in social media use, becoming exposed to a wider market but confronting the exclusivity and uniqueness linked to these brands. This…”
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The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study by Yee, Rachel W.Y., Lee, Peter K.C., Yeung, Andy C.L., Cheng, T.C.E.

“…High-contact service industries are characterized by close interaction between service employees and customers, and diverse customer needs. Such…”
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