Search Results - "Ye, Yijiao"

The impact of customer incivility on employees’ family undermining: a conservation of resources perspective by Zhu, Hong, Lyu, Yijing, Ye, Yijiao

“…Applying conservation of resources theory, this study focused on the effect of customer incivility on employees’ family undermining. Specifically, we examined…”
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Fostering Employee Customer-Oriented Boundary Spanning Behaviors: The Role of Inclusive Leadership by Wang, Zhao, Ye, Yijiao, Huang, Qixing, Liu, Xinyu, Fan, Yurong

“…Frontline service employees (FSEs)’ customer-oriented boundary spanning behaviors (COBSBs) are prosocial behaviors adapted to the job requirements and work…”
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Family ostracism and proactive customer service performance: An explanation from conservation of resources theory by Ye, Yijiao, Zhu, Hong, Chen, Yuanyi, Kwan, Ho Kwong, Lyu, Yijing

“…Despite the burgeoning interest in work-family conflict, little is known about how family stressors influences employees’ attitudes and behaviors in the…”
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Away From the Nightmare: Sexual Harassment, Leave Intention, and Job Search Behavior by Chen, Kan-Xiang, Lyu, Yijing, Ye, Yijiao, Liu, Xinyu

“…Drawing on social identity theory, we investigated the mechanism underlying the effect of sexual harassment on hospitality employees’ leave intention and job…”
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Servant leadership and proactive customer service performance by Ye, Yijiao, Lyu, Yijing, He, Yanzhen

“…Purpose The purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP)…”
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How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status by Wang, Zhao, Ye, Yijiao, Liu, Xuefeng

“…Purpose This paper aims to investigate how chief executive officer (CEO) responsible leadership impacts corporate social responsibility (CSR) and organization…”
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Workplace ostracism and proactive customer service performance: A conservation of resources perspective by Zhu, Hong, Lyu, Yijing, Deng, Xincai, Ye, Yijiao

“…•The occurrence of workplace ostracism helps foster hospitality employees’ job tension.•Job tension declines hospitality employees’ willingness and initiative…”
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Negative workplace gossip and service outcomes: An explanation from social identity theory by Ye, Yijiao, Zhu, Hong, Deng, Xincai, Mu, Zhirong

“…•Negative workplace gossip negatively affects hospitality employees’ service performance and customer-oriented OCB.•Organizational identification mediates the…”
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From shared leadership to proactive customer service performance: a multilevel investigation by Ji, Lijian, Ye, Yijiao, Deng, Xincai

“…Purpose This study aims to develop and examine a cross-level model of the link between shared leadership and hotel employees’ proactive customer service…”
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Workplace sexual harassment, workplace deviance, and family undermining by Zhu, Hong, Lyu, Yijing, Ye, Yijiao

“…Purpose This study aims to examine the effect of workplace sexual harassment (WSH) on hospitality employees’ workplace deviance and family undermining…”
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Exploitative leadership and service sabotage by Ye, Yijiao, Lyu, Yijing, Wu, Long-Zeng, Kwan, Ho Kwong

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The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective by Wu, Long-Zeng, Sun, Zhuanzhuan, Ye, Yijiao, Kwan, Ho Kwong, Yang, Mengqi

“…Based on social exchange theory, we investigate the impact of perceived exploitative leadership on frontline hospitality employees’ service performance. A…”
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Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage by Lyu, Yijing, Wu, Long-Zeng, Ye, Yijiao, Fan, Yurong

“…Applying affective events theory, this study empirically tested the framework of negative workplace gossip and frontline employees’ service sabotage. Based on…”
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Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective by Cheng, Xuan-Mei, Lyu, Yijing, Ye, Yijiao

“…Purpose Drawing on conservation of resources (COR) theory, this study aims to explore how perceived organizational exploitation affects hospitality employees’…”
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Rebellion Under Exploitation: How and When Exploitative Leadership Evokes Employees’ Workplace Deviance by Lyu, Yijing, Wu, Long-Zeng, Ye, Yijiao, Kwan, Ho Kwong, Chen, Yuanyi

“…Drawing on the perspective of causal reasoning and the social cognitive theory of moral thought and action, this study explores the mechanisms underlying the…”
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The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective by Sun, Zhuanzhuan, Wu, Long-Zeng, Ye, Yijiao, Kwan, Ho Kwong

“…Purpose Based on self-determination theory, this research paper aims to explore the implication of exploitative leadership for hospitality employees’ proactive…”
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Fostering employee service performance and customer-oriented organizational citizenship behavior: The joint effect of customer empowering behaviors and employee core self-evaluation by Chen, Xingwen, Ye, Yijiao, Zhu, Zheng, Cui, Qi, Liu, Jun

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The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective by Huang, Xian, Ye, Yijiao, Wang, Zhao, Liu, Xinyu, Lyu, Yijing

“…Purpose Drawing on organizational justice theory, this study aims to investigate how perceived organizational exploitation induces frontline hospitality…”
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The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective by Zhu, Hong, Ye, Yijiao, Zhou, Mingjian, Li, Yaoqi

“…Purpose Drawing on social exchange theory, this study aims to investigate the relation of customer sexual harassment (CSH) and customer-oriented organizational…”
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Desperate Times Call for Desperate Measures: The Impact of Job Insecurity on Workplace Cheating Behavior by Ye, Yijiao, Liu, Xinyu, Wu, Long-Zeng, Cheng, Xuan-Mei, Kwan, Ho Kwong

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