Continuance Use of Cloud Computing in Higher Education Institutions: A Conceptual Model

Continuance Use of Cloud Computing in Higher Education Institutions: A Conceptual Model

Resource optimization is a key concern for Higher Education Institutions (HEIs). Cloud Computing, as the recent generation in computing technology of the fourth industrial revolution, has emerged as the main standard of service and resource delivery. As cloud computing has grown into a mature techno...

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Bibliographic Details
Published in:Applied sciences Vol. 10; no. 19; p. 6628
Main Authors: Qasem, Yousef A. M., Abdullah, Rusli, Yaha, Yusmadi, Atana, Rodziah
Format: Journal Article
Language:English
Published: Basel MDPI AG 01-10-2020
Subjects:
Cloud computing
continuance use
Continuation methods
Cooperative learning
Cost reduction
Education
Education, Higher
Educational aspects
educational technologies
Executives
Higher education
Higher education institutions
Information systems
Infrastructure
IS continuance
Literature reviews
Optimization
post adoption
Software
Subscriptions
Technology
Technology adoption
Technology application
User statistics
Malaysia
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Summary:Resource optimization is a key concern for Higher Education Institutions (HEIs). Cloud Computing, as the recent generation in computing technology of the fourth industrial revolution, has emerged as the main standard of service and resource delivery. As cloud computing has grown into a mature technology and is being rapidly adopted in many HEIs across the world, retaining customers of this innovative technology has become a challenge to the cloud service providers. Current research trends on cloud computing have sought to study the acceptance or adoption of technology; however, little research has been devoted to the continuance use in an organizational setting. To address this gap, this study aims to investigate the antecedents of cloud computing continuance use in HEIs. Hence, drawing on the prior literature in organizational-level continuance, this research established a conceptual model that extends and contextualizes the IS continuance model through the lens of the TOE framework (i.e., technological, organizational, and environmental influences). The results of a pilot study, conducted through a survey with information and communications technology (ICT) decision makers, and based on the proposed conceptual model, indicate that the instrument is both reliable and valid, and so point the way towards further research. The paper closes with a discussion of the research limitations, contribution, and future directions.
ISSN:2076-3417
2076-3417
DOI:10.3390/app10196628