Patient Satisfaction Scale for Hospitalized COVID-19 Patients: Development and Psychometric Properties

Objective: Patients’ appraisal of health care delivery system and services during COVID-19 could be an important yardstick for hospital administration and policy makers. The study attempted to develop and test the psychometric properties of a new patient satisfaction scale for COVID-19 patients. Met...

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Bibliographic Details
Published in:	Journal of patient experience Vol. 9; p. 23743735221086762
Main Authors:	Wunadavalli, Laxmi Tej, Satpathy, Sidhartha, Satapathy, Sujata, Singh, Sheetal, Singh, Angel Rajan, Kumar Chadda, Rakesh, Tiwari, Shraddhesh Kumar, Barre, Vijay Prasad
Format:	Journal Article
Language:	English
Published:	Los Angeles, CA SAGE Publications 2022 Sage Publications Ltd SAGE Publishing
Subjects:	Coronaviruses COVID-19 Patient satisfaction Quantitative psychology Special Collection: COVID Validity psychometric properties COVID-19 hospitalized patients patient satisfaction scale
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Summary:	Objective: Patients’ appraisal of health care delivery system and services during COVID-19 could be an important yardstick for hospital administration and policy makers. The study attempted to develop and test the psychometric properties of a new patient satisfaction scale for COVID-19 patients. Methods: A total of 446 COVID-19-hospitalized COVID-19 patients in a tertiary care designated COVID-19 care hospital constituted the sample. Factor structure of scale was obtained using exploratory factor analysis (EFA). Internal consistency, split-half reliability, and validity (e.g., content, convergent, and divergent) were also evaluated. Results: Item reduction resulted in a 21-item scale consisting of three factors, namely COVID-19-focused treatment facility, COVID-19-appropriate hospital facility, and COVID-19-specific daily needs service facility. It demonstrated excellent internal consistency and reliability (Cronbach's alpha [α]: 0.93; Split-half reliability: 0.90), excellent content validity, and adequate convergent and divergent validity. The scale had no floor effects. Inter-index correlations were significant. To our knowledge: this scale is the first such psychometrically robust self-rated scale for patients’ perception about hospital services during COVID-19. Available in both Hindi and English languages, the scale provides a quick measure of patient experience regarding CCOVID-19-specific hospital services.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	2374-3735 2374-3743
DOI:	10.1177/23743735221086762