Search Results - "Ward, Amy"

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  1. 1

    Predicting product return volume using machine learning methods by Cui, Hailong, Rajagopalan, Sampath, Ward, Amy R.

    Published in European journal of operational research (16-03-2020)
    “…•We develop data-driven models for predicting return volume at a granular level.•Least Absolute Shrinkage and Selection Operator achieves a consistent…”
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    Journal Article
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    Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects by Lee, Chihoon, Ward, Amy R.

    Published in Production and operations management (01-08-2019)
    “…This paper studies the effect of customer abandonment in the economic optimization of a service facility. Specifically, we consider how to jointly set the…”
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    Journal Article
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    Stepping Into the Future of Behavioral Health: Opportunities, Challenges, and Possibilities by Manderscheid, Ronald W., Ward, Amy A.

    “…To improve our practices of today and to overcome the problems that confront us at present, the behavioral health field must anticipate what the future is…”
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    Journal Article
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    Routing and Staffing When Servers Are Strategic by Gopalakrishnan, Ragavendran, Doroudi, Sherwin, Ward, Amy R., Wierman, Adam

    Published in Operations research (01-07-2016)
    “…Traditionally, research focusing on the design of routing and staffing policies for service systems has modeled servers as having fixed (possibly…”
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    Journal Article
  5. 5

    Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers by Ward, Amy R., Armony, Mor

    Published in Operations research (01-01-2013)
    “…In a call center, arriving customers must be routed to available servers, and servers that have just become available must be scheduled to help waiting…”
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    Journal Article
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    Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems by Armony, Mor, Ward, Amy R.

    Published in Operations research (01-05-2010)
    “…In a call center, there is a natural trade-off between minimizing customer wait time and fairly dividing the workload among agents of different skill levels…”
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    Journal Article
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    A fluid approximation for a matching model with general reneging distributions by Aveklouris, Angelos, Puha, Amber L., Ward, Amy R.

    Published in Queueing systems (01-04-2024)
    “…Motivated by a service platform, we study a two-sided network where heterogeneous demand (customers) and heterogeneous supply (workers) arrive randomly over…”
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    Journal Article
  8. 8

    Self-regulated learning in a competency-based and flipped learning environment: learning strategies across achievement levels and years by Zheng, Binbin, Ward, Amy, Stanulis, Randi

    Published in Medical education online (01-01-2020)
    “…Background: The transition from a traditional lecture-based curriculum to a competency-based curriculum poses significant challenges to both students and…”
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    Journal Article
  9. 9

    A queueing model with independent arrivals, and its fluid and diffusion limits by Honnappa, Harsha, Jain, Rahul, Ward, Amy R.

    Published in Queueing systems (01-06-2015)
    “…We study a queueing model with ordered arrivals, which can be called the Δ ( i ) / G I / 1 queue. Here, customers from a fixed, finite, population…”
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    Journal Article
  10. 10

    Scoping review on Physical Health Conditions in Irish Travellers (Mincéiri) by Kennedy, Fiona, Ward, Amy, Mockler, David, Villani, Jacopo, Broderick, Julie

    Published in BMJ open (28-08-2023)
    “…The objective of this scoping review was to collate physical health conditions in Mincéiri-Irish Travellers. Scoping review. MEDLINE/PubMed, EMBASE, PEDro,…”
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    Journal Article
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    Gypsy, Roma and Traveller populations and mental health in the UK: a need for real working together and co-production of services by Kothari, Radha, Ward, Amy, Tracy, Derek

    Published in BJPsych International (01-08-2024)
    “…Gypsy, Roma and Traveller (GRT) communities have considerably worse mental health outcomes than the general population and many other ethnic minority groups…”
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    Journal Article Book Review
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    Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing by Koçağa, Yaşar Levent, Armony, Mor, Ward, Amy R.

    Published in Production and operations management (01-07-2015)
    “…In a call center, staffing decisions must be made before the call arrival rate is known with certainty. Once the arrival rate becomes known, the call center…”
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    Journal Article
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    Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling by Lee, Chihoon, Ward, Amy R., Ye, Heng-Qing

    Published in Queueing systems (01-12-2021)
    “…We study a sequence of single server queues with customer abandonment ( G I / G I / 1 + G I ) under heavy traffic. The patience time distributions vary with…”
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    Journal Article
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    Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy by Ghamami, Samim, Ward, Amy R.

    Published in Mathematics of operations research (01-11-2013)
    “…We consider a dynamic control problem for a parallel server system commonly known as the N -system. An N -system is a two-server parallel server system with…”
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    Journal Article
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    Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes by Kim, Jeunghyun, Ward, Amy R.

    Published in Queueing systems (01-11-2013)
    “…We consider a dynamic control problem for a GI / GI /1+ GI queue with multiclass customers. The customer classes are distinguished by their interarrival time,…”
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    Journal Article