Search Results - "Verhagen, Tibert"

Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters by Verhagen, Tibert, van Nes, Jaap, Feldberg, Frans, van Dolen, Willemijn

“…By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service…”
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Negative online word-of-mouth: Behavioral indicator or emotional release? by Verhagen, Tibert, Nauta, Anniek, Feldberg, Frans

“…► Negative O-WOM is strongly predictive for the intended future conduct of its sender. ► Both negative and positive emotion trigger negative O-WOM. ► Negative…”
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Strategic orientations and digital marketing tactics in cross-border e-commerce: Comparing developed and emerging markets by Goldman, Sjoukje PK, van Herk, Hester, Verhagen, Tibert, Weltevreden, Jesse WJ

“…In this article, the impact of strategic orientations on the use of digital marketing tactics and, subsequently, on the international business performance of…”
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Reducing consumer risk in electronic marketplaces: The signaling role of product and seller information by Meents, Selmar, Verhagen, Tibert

“…Existing studies offer very limited insight into how sellers may reduce consumers' perceived risk in order to make consumer-to-consumer electronic marketplaces…”
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Role of local presence in online impulse buying by Vonkeman, Charlotte, Verhagen, Tibert, van Dolen, Willemijn

“…•Perceptions of local presence increase when products are presented in a vivid and interactive manner in a web store.•Perceptions of local presence increase…”
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The influence of online store beliefs on consumer online impulse buying: A model and empirical application by Verhagen, Tibert, van Dolen, Willemijn

“…Our study provides insight into the relationships between online store beliefs and consumer online impulse buying behavior. Drawing upon cognitive emotion…”
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Exploring the cognitive and affective bases of online purchase intentions: a hierarchical test across product types by Verhagen, Tibert, Bloemers, Daniel

“…Whereas there is ample e-commerce research on how online store beliefs and consumer online affective states may influence online purchase intentions, no…”
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Benefitting from virtual customer environments: An empirical study of customer engagement by Verhagen, Tibert, Swen, Erik, Feldberg, Frans, Merikivi, Jani

“…•We propose and test a model for studying customer engagement within VCEs.•Hedonic, social, and cognitive benefits positively influence customer…”
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Present it like it is here: Creating local presence to improve online product experiences by Verhagen, Tibert, Vonkeman, Charlotte, Feldberg, Frans, Verhagen, Pløn

“…•Emerging product presentation technologies create perceptions of local presence.•Local presence brings the online product experience to offline…”
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A good reason to buy: Justification drives the effect of advertising frames on impulsive socially responsible buying by Moes, Anne, Fransen, Marieke, Verhagen, Tibert, Fennis, Bob

“…Today, consumers expect companies to be socially responsible. However, the literature is undecided about the effects of communicating one's corporate social…”
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Health empowerment through activity trackers: An empirical smart wristband study by Nelson, Elizabeth C., Verhagen, Tibert, Noordzij, Matthijs L.

“…The increasing popularity of activity trackers has shown a remarkable shift in human computer interaction; individuals seem willing to wear a device that…”
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Making Online Products More Tangible: The Effect of Product Presentation Formats on Product Evaluations by Verhagen, Tibert, Vonkeman, Charlotte, van Dolen, Willemijn

“…Although several studies have looked at the effects of online product presentations on consumer decision making, no study thus far has considered a potential…”
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How location-based messages influence customers' store visit attitudes: an integrative model of message value by Verhagen, Tibert, Meents, Selmar, Merikivi, Jani, Moes, Anne, Weltevreden, Jesse

“…PurposeThis study aims to develop an understanding of how customers of a physical retail store valuate receiving location-based mobile phone messages when they…”
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Online purchase intentions: A multi-channel store image perspective by Verhagen, Tibert, van Dolen, Willemijn

“…The advantages of the bricks-and-clicks retail format in the battle for the online customer has been widely discussed but empirical research on it has been…”
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Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers by Meents, Selmar, Verhagen, Tibert, Merikivi, Jani, Weltevreden, Jesse

“…Although it appears increasingly important yet potentially challenging to attract customers to physical stores, location-based messaging, i.e., delivering…”
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Binge-watching Serialized Video Content: A Transdisciplinary Review by Merikivi, Jani, Bragge, Johanna, Scornavacca, Eusebio, Verhagen, Tibert

“…Binge watching serialized video content is a phenomenon that has triggered interest from diverse research fields. Despite the progress researchers have made…”
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When it is part of me, I can do it: Using embodied empowerment to predict adherence to wearable self-care technology by Nelson, Elizabeth C., Verhagen, Tibert, Vollenbroek-Hutten, Miriam M.R., Noordzij, Matthijs L.

“…Despite assumptions that wearable self-care technologies such as smart wristbands and smart watches help users to monitor and self-manage health in daily life,…”
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Understanding users’ motivations to engage in virtual worlds: A multipurpose model and empirical testing by Verhagen, Tibert, Feldberg, Frans, van den Hooff, Bart, Meents, Selmar, Merikivi, Jani

“…► We develop a multipurpose motivational model to explain virtual world usage. ► Extrinsic and intrinsic motivation seem to function in conjunction. ►…”
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Toward a Better Use of the Semantic Differential in IS Research: An Integrative Framework of Suggested Action by Verhagen, Tibert, Hooff, Bart, Meents, Selmar

“…The semantic differential is a widely applied measurement technique In the information systems field. As we demonstrate In this study, however, there is…”
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Does a contextualized theory of planned behavior explain why teenagers stay in virtual worlds? by Mäntymäki, Matti, Merikivi, Jani, Verhagen, Tibert, Feldberg, Frans, Rajala, Risto

“…•Retaining the existing users is a major business challenge for VW operators.•Theoretically well-grounded tools are needed to understand VW users’ decision…”
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