Search Results - "Trischler, Jakob"

Drivers and Hinderers of (Un)Sustainable Service: A Systems View by Koskela-Huotari, Kaisa, Svärd, Kristin, Williams, Helén, Trischler, Jakob, Wikström, Fredrik

“…Making service provisioning significantly more sustainable is crucial if humankind wants to make a serious effort to operate within the boundaries of what the…”
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The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers by Trischler, Jakob, Charles, Michael

“…The relevance of marketing for public policy has been questioned because its focus on dyadic exchanges does not consider the dynamism and complexity of public…”
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Co-design: from expert- to user-driven ideas in public service design by Trischler, Jakob, Dietrich, Timo, Rundle-Thiele, Sharyn

“…While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This…”
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A service ecosystem perspective on the diffusion of sustainability-oriented user innovations by Trischler, Jakob, Johnson, Mikael, Kristensson, Per

“…•The service ecosystem helps to explain the (non)diffusion of user innovations.•Addressing sustainability challenges requires an innovation infrastructure…”
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Monitoring quality of service at Australian airports: A critical analysis by Trischler, Jakob, Lohmann, Gui

“…The quality of service monitoring forms a key element of the current light-handed regulation at Australian airports. The ACCC (Australian Competition and…”
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Exploring the application of co-design to transformative service research by Hurley, Erin, Trischler, Jakob, Dietrich, Timo

“…Purpose This paper aims to investigate in a transformative service research (TSR) context how users can be involved through co-design and what contributions…”
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Design for experience - a public service design approach in the age of digitalization by Trischler, Jakob, Westman Trischler, Jessica

“…This article contributes a novel approach to public service design in the age of digitalization. Termed 'design for experience', this approach builds on…”
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Licence to build, licence to charge? Market power, pricing and the financing of airport infrastructure development in Australia by Lohmann, Gui, Trischler, Jakob

“…In 2017, airport privatisation in Australia reached a 20-year milestone, with its regulatory framework been shifted to a light-handed regulation in 2002. The…”
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Co-designing services with vulnerable consumers by Dietrich, Timo, Trischler, Jakob, Schuster, Lisa, Rundle-Thiele, Sharyn

“…Purpose The purpose of this paper is to investigate how vulnerable consumers can be involved in transformative service design and how this approach may enhance…”
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Avoiding food becoming waste in households – The role of packaging in consumers’ practices across different food categories by Williams, Helén, Lindström, Annika, Trischler, Jakob, Wikström, Fredrik, Rowe, Zane

“…Food wastage in households remains a sustainability challenge that poses both environmental and social problems. Among the many factors contributing to this…”
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Designing Public Services: The usefulness of three service design methods for identifying user experiences by Trischler, Jakob, Scott, Donald Robert

“…This article examines the use of three service design methods in exploring complex public service systems. The methods used were the persona technique, mapping…”
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Public services as practices: towards a framework for understanding co-creation and co-destruction of private and public value by Skålén, Per, Trischler, Jakob

“…Despite the importance of public services, a sound conceptualization of what they are is lacking. Following an analysis of research on public service logic,…”
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The Value of Codesign: The Effect of Customer Involvement in Service Design Teams by Trischler, Jakob, Pervan, Simon J., Kelly, Stephen J., Scott, Don R.

“…Codesign allows a design team to combine two sets of knowledge that are key to service design: Customer insights into latent user needs and in-house…”
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A designerly way of analyzing the customer experience by Trischler, Jakob, Zehrer, Anita, Westman, Jessica

“…Purpose The purpose of this paper is to evaluate the usability of different design methods in understanding the customer experience from a contextual and…”
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Team diversity and its management in a co-design team by Trischler, Jakob, Kristensson, Per, Scott, Don

“…Purpose The purpose of this paper is to explore the conditions under which a co-design team comprised of in-house professionals and leading-edge service users…”
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The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers by Trischler, Jakob, Charles, Michael

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Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context by Trischler, Jakob, Røhnebæk, Maria, Edvardsson, Bo, Tronvoll, Bård

“…This paper argues that the theoretical foundation for studying the ecosystemic nature of value creation is lacking within the public service logic (PSL). To…”
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Co-designing with young consumers – reflections, challenges and benefits by Durl, James, Trischler, Jakob, Dietrich, Timo

“…Purpose This paper aims to explore co-design as a method for actively involving young consumers in the design of an alcohol education program that utilizes an…”
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Citizens as an innovation source in sustainability transitions - linking the directionality of innovations with the locus of the problem in transformative innovation policy by Trischler, Jakob, Svensson, Peter O., Williams, Helén, Wikström, Fredrik

“…This article argues that citizens play a key role in sustainability transitions: Citizens have unique knowledge on why social problems occur and experiment…”
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Passenger representation within the light-handed regulation – Insights from the Australian air transport market by Kistler, Beat, Trischler, Jakob, Lohmann, Gui

“…This article critically reviews the representation of passengers within the light-handed regulation (LHR) that has been in place in the Australian air…”
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