Search Results - "Total quality management & business excellence"

Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model by Ali, Muhammad, Raza, Syed Ali

“…The aim of this study is to measure the relationship between service quality and customer satisfaction among the customers of Pakistani Islamic banks. This…”
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The mediating effect of employees' involvement on the relationship between Industry 4.0 and operational performance improvement by Tortorella, Guilherme, Miorando, Rogério, Caiado, Rodrigo, Nascimento, Daniel, Portioli Staudacher, Alberto

“…This study aims at investigating whether EI (Employees' Involvement) constitutes the mediating link relating Industry 4.0 technologies to operational…”
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The impact of supply chain quality integration on green supply chain management and environmental performance by Yu, Yubing, Zhang, Min, Huo, Baofeng

“…This study develops a model to investigate the relationships between supply chain quality integration (SCQI) (supplier quality integration and customer quality…”
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Integrating QFD for product-service systems with the Kano model and fuzzy AHP by Haber, Nicolas, Fargnoli, Mario, Sakao, Tomohiko

“…The paper proposes a systematic procedure for the development of Product-Service Systems (PSSs) by focusing on the analysis of customer requirements, and the…”
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Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis by Nguyen, Thi Anh Van, Tucek, David, Pham, Nhat Tan

“…Anchoring on Socio-technical system (STS) theory, this study applied Delphi and analytic hierarchy process (AHP) techniques to explore the key factors and…”
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Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks by Eklof, Jan, Podkorytova, Olga, Malova, Aleksandra

“…It is generally assumed that increased satisfaction levels lead to improved financial performance. However, this assumed relationship is, by and large, still…”
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Leadership - a critical success factor for the effective implementation of Lean Six Sigma by Laureani, Alessandro, Antony, Jiju

“…The objective of this paper is to offer further insights into Lean Six Sigma deployment, highlighting the more important critical success factors (CSFs) and…”
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Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model by Yousaf, Muhammad

“…The main purpose of this study is to investigate the impacts of intellectual capital (IC) on the firm's performance. Using a sample of 336 Czech firms,…”
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The integration of quality management in higher education institutions: a systematic literature review by Manatos, Maria J., Sarrico, Cláudia S., Rosa, Maria J.

“…This paper presents the results of a systematic literature review showing how the literature on quality management (QM) in higher education (HE) has evolved…”
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Effect of sustainability-oriented innovation practices on the overall organisational performance: an empirical examination by Maletič, Matjaž, Maletič, Damjan, Dahlgaard, Jens J., Dahlgaard-Park, Su Mi, Gomišček, Boštjan

“…One major means to address corporate sustainability practices in organisations are sustainability-oriented innovation practices, which tend to result in…”
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E-consumer adoption of innovative last-mile logistics services: A comparison of behavioural models by Wang, Xueqin, Yuen, Kum Fai, Wong, Yiik Diew, Teo, Chee-Chong

“…This paper investigates consumers' behavioural responses to innovative last-mile delivery services (self-collection as an example) in the emerging e-commerce…”
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The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM by Shafiq, Muhammad, Lasrado, Flevy, Hafeez, Khalid

“…Total quality management (TQM) is a widely used management philosophy across many sectors. Organisations implement TQM in order to gain competitive advantage…”
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A review of quality 4.0: definitions, features, technologies, applications, and challenges by Sader, Sami, Husti, Istvan, Daroczi, Miklos

“…Quality 4.0 is a new term representing a new featured approach to quality management. The recent development in information and communication technologies…”
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A systematic literature review of empirical research in Lean and Six Sigma in healthcare by Henrique, Daniel Barberato, Godinho Filho, Moacir

“…The purpose of this paper is to review the existing literature on empirical research in Lean, Six Sigma and Lean Six Sigma in healthcare. The approach for the…”
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Greenwash and green purchase behaviour: the mediation of green brand image and green brand loyalty by Chen, Yu-Shan, Huang, A-Fen, Wang, Ting-Yu, Chen, Ying-Rong

“…This paper discusses the influence of firms' greenwash on their consumers' green purchase behaviour and explores the mediation roles of their green brand image…”
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Why firms lose their ISO 9001 certification: Evidence from Portugal by Cândido, Carlos J.F., Coelho, Luís M.S., Peixinho, Rúben M.T.

“…More than one million certified companies must choose, every three years, whether to renew or to withdraw from ISO 9001 certification. This paper investigates…”
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Performance measurement in SMEs: systematic literature review and research directions by Rojas-Lema, Ximena, Alfaro-Saiz, Juan-José, Rodríguez-Rodríguez, Raúl, Verdecho, María-José

“…The purpose of this paper is double. First, the research about performance measurement (PM) in small and medium-sized enterprises (SMEs) will be analysed in…”
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Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation by Atkinson, Peter, Hizaji, Mohammad, Nazarian, Alireza, Abasi, Ahmad

“…Organisational agility can play an important role in an organisation's emergent strategy for survival in an increasingly competitive market-place. This paper…”
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Leadership characteristics for Lean Six Sigma by Laureani, Alessandro, Antony, Jiju

“…In this paper, we explore the relation between Leadership and Lean Six Sigma deployment in organisations: as leadership has been identified as a critical…”
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The EFQM 2020 model. A theoretical and critical review by Fonseca, Luis

“…This research, aims to analyse the EFQM 2020 Model, supported by a literature review and content analysis, to identify its theoretical foundations and the more…”
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