Search Results - "The Service industries journal"

Service robot implementation: a theoretical framework and research agenda by Belanche, Daniel, Casaló, Luis V., Flavián, Carlos, Schepers, Jeroen

“…Service robots and artificial intelligence promise to increase productivity and reduce costs, prompting substantial growth in sales of service robots and…”
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Advancing knowledge through literature reviews: 'what', 'why', and 'how to contribute' by Lim, Weng Marc, Kumar, Satish, Ali, Faizan

“…Literature review is part and parcel of scholarly research. Though many literature review guides are available, they remain limited because they do not…”
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Leadership, green innovation, and green creativity: a systematic review by Arici, Hasan Evrim, Uysal, Muzaffer

“…Conceptual and empirical progress have failed to keep up with growing industry interest in leadership, green innovation, and green creativity in the service…”
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Tourism-based customer engagement: the construct, antecedents, and consequences by Rather, Raouf Ahmad, Hollebeek, Linda D., Islam, Jamid Ul

“…Drawing on a service-dominant (S-D) logic perspective, this study identifies key antecedents and consequences of tourism customer engagement, which remain…”
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The impact of live video streaming on online purchase intention by Zhang, Min, Qin, Fang, Wang, G. Alan, Luo, Cheng

“…E-retailers are embracing new digital marketing strategies to provide more authentic information to their customers. This research examines the impact of live…”
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Ethical issues in service robotics and artificial intelligence by Belk, Russell

“…As we come to increasingly rely on robotic and Artificial Intelligence technologies, there are a growing number of ethical concerns to be considered by both…”
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Service innovation implementation: a systematic review and research agenda by Singh, Shiwangi, Akbani, Ismail, Dhir, Sanjay

“…This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive…”
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Reinforcing competitive advantage through green organizational culture and green innovation by Gürlek, Mert, Tuna, Muharrem

“…The purpose of this paper is to reveal the relationships among green organizational culture, green innovation and competitive advantage. These relationships…”
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Towards a conceptualisation of smart tourists and their role within the smart destination scenario by Femenia-Serra, Francisco, Neuhofer, Barbara, Ivars-Baidal, Josep A.

“…'Smart tourism' and 'smart destinations' have been gaining attention as new frameworks within which to understand the impact the latest information and…”
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Ethical leadership and knowledge hiding: an intervening and interactional analysis by Anser, Muhammad Khalid, Ali, Moazzam, Usman, Muhammad, Rana, Muhammad Luqman Tauheed, Yousaf, Zahid

“…The work at hand examined the mediating role of meaningful work in the negative association between ethical leadership and service employees' knowledge-hiding…”
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Customer engagement and purchase intention in live-streaming digital marketing platforms by Prince Clement Addo, Fang, Jiaming, Andy Ohemeng Asare, Kulbo, Nora Bakabbey

“…The lack of human and social cues and customer engagement impedes traditional e-commerce until the birth of social commerce. This study investigates how…”
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A review of customer citizenship behaviors in the service context by Gong, Taeshik, Yi, Youjae

“…During the last two decades, studies on customer citizenship behavior in the service context have gained the attention of researchers. However, there is no…”
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Investigating the effects of tourist engagement on satisfaction and loyalty by Rasoolimanesh, S. Mostafa, Md Noor, Shuhaida, Schuberth, Florian, Jaafar, Mastura

“…This paper examine the concept of tourist engagement modeled as a second-order composite in the context of a heritage destination in Malaysia. In doing so,…”
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COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration by Akhtar, Naeem, Nadeem Akhtar, Muhammad, Usman, Muhammad, Ali, Moazzam, Iqbal Siddiqi, Umar

“…The COVID-19 pandemic threats and its subsequent restrictions on people's freedom, social interaction, closures of workplaces and shopping stores have caused…”
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Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion by Anasori, Elham, Bayighomog, Steven. W., Tanova, Cem

“…The present study proposes and tests a moderated mediation model investigating the direct and mediated effect of workplace bullying on employee emotional…”
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Enjoyment and social influence: predicting mobile payment adoption by Koenig-Lewis, Nicole, Marquet, Morgan, Palmer, Adrian, Zhao, Anita Lifen

“…Models of technology adoption, notably the Technology Acceptance Model and the Unified Theories of Acceptance and Use of Technology, provide good theoretical…”
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Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience by Senbeto, Dagnachew L., Hon, Alice H. Y.

“…With changing customer demand, fierce market competition, and uncertainties, service organizations are facing dynamic or even highly turbulent environments…”
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Green human resource management in service industries: the construct, antecedents, consequences, and outlook by Tanova, Cem, Bayighomog, Steven W.

“…Parallel to the increased awareness of environmental issues, there has been a rapid increase in studies focusing on Green Human Resource Management. Studies…”
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Evolving impacts of COVID-19 vaccination intentions on travel intentions by Gursoy, Dogan, Can, Ali Selcuk, Williams, Nigel, Ekinci, Yuksel

“…This study examines the evolving impacts of COVID-19 vaccination intentions and vaccine hesitancy on travel intentions. The study also examines the…”
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Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook by Gürlek, Mert, Koseoglu, Mehmet Ali

“…Firms in the field of hospitality and tourism (H&T) have focused on the green innovation (GI) concept to handle environmental problems to generate revenue…”
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