Search Results - "Thakur, Ramendra"

Service innovation: A comparative study of U.S. and Indian service firms by Thakur, Ramendra, Hale, Dena

“…Although major contributions are being made by the service sector in creating wealth, the sector's substantive role in generating and use of innovation is…”
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Technological opinion leadership: The role of personal innovativeness, gadget love, and technological innovativeness by Thakur, Ramendra, Angriawan, Arifin, Summey, John H.

“…This study contributes to existing literature by developing and testing a model of factors that drive technological opinion leadership (TOL). We expand Bruner…”
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Cross-cultural differences in the adoption of social media by Alsaleh, Dhoha A, Elliott, Michael T, Fu, Frank Q, Thakur, Ramendra

“…Purpose As social media have become very popular and an integral part of the world economy in recent years, identifying factors that influence consumers’…”
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Customer portfolio management (CPM) for improved customer relationship management (CRM): Are your customers platinum, gold, silver, or bronze? by Thakur, Ramendra, Workman, Letty

“…This article uses the customer portfolio management (CPM) approach to examine how a company can define the value of customers and segment these customers into…”
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Strategic crisis response: managerial implications and direction for recovery and survival by Thakur, Ramendra, Hale, Dena

“…Purpose The purpose of this paper is to provide managers with insights to help survive a crisis, create advantage during slow-growth recoveries and thrive when…”
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A comparative study of corporate user-generated media behavior: Cross-cultural B2B context by Thakur, Ramendra, AlSaleh, Dhoha

“…Because blogging is become more prevalent in both personal and professional contexts, many companies obtain useful information from user-generated media (e.g.,…”
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Drivers of managers’ affect (emotions) and corporate website usage: a comparative analysis between a developed and developing country by Thakur, Ramendra, AlSaleh, Dhoha

“…Purpose Existing literature reveals a general lack of research on business-to-business (B2B) ecommerce showcasing how managers’ affect plays a role in…”
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Long term effects of service adaptations made under pandemic conditions: the new “post COVID-19” normal by John, Joby, Thakur, Ramendra

“…Purpose This paper aims to propose an approach to examining the long-term impact of the COVID-19 pandemic on business, which presents a unique opportunity to…”
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Toward Better Customer Engagement: The Mediating Role of Cognitive and Behavioral Trust in Search and Social Media Platforms by Thakur, Ramendra, John, Joby

“…The increasing diversity in advertising options warrants more research on user engagement with advertisements across different digital platforms. Drawing on…”
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Digital disruption: a managers’ eye view by Thakur, Ramendra, AlSaleh, Dhoha, Hale, Dena

“…Purpose The purpose of this study is to ascertain the drivers of digital disruption and its consequences from a managerial viewpoint. Understanding the drivers…”
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Alexa, may I adopt you? The role of voice assistant empathy and user-perceived risk in customer service delivery by Coker, Kesha K., Thakur, Ramendra

“…Purpose Powered by artificial intelligence, voice assistants (VAs), such as Alexa, Siri and Cortona, are at early-stage adoption rates in service contexts…”
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Reconceptualizing the organizational environment: a fluid dynamics perspective for turbulence by John, Joby, Thakur, Ramendra

“…Purpose To reconceptualize the organizational environment in a comprehensive manner, it is important to specify not just the velocity but also other aspects of…”
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A comparative study on the strategic roles of service customer equity and innovation protection on firm performance by Angriawan, Arifin, Thakur, Ramendra, Baker, David

“…PurposeThe purpose of this study is to understand the strategic roles of service customer equity (SCE) and innovation protection on firm performance…”
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Consumers’ decision-making self-efficacy for service purchases: construct conceptualization and scale by Hale, Dena, Thakur, Ramendra, Riggs, John, Altobello, Suzanne

“…Purpose The purpose of this study is to develop and validate a scale to determine the consumer’s level of decision-making self-efficacy for a high-involved…”
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Innovation in healthcare: Issues and future trends by Thakur, Ramendra, Hsu, Sonya H.Y., Fontenot, Gwen

“…Despite the fact that there has been significant improvement in the healthcare industry, inefficiency still exists and little accomplished in understanding how…”
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Retirement planning: its application to marketing practices by Thakur, Ramendra, Hale, Dena, AlSaleh, Dhoha

“…Aging is an inevitable process that brings with it new challenges and concerns. This study examines the drivers (e.g., financial knowledge, health knowledge,…”
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Inflicting pain for gain: Insights on the spam problem by Ramendra Thakur, John H. Summey, Siva K. Balasubramanian, Arifin Angriawan

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WHAT MOTIVATES CONSUMERS TO PARTAKE IN CYBER SHILLING? by Thakur, Ramendra, Hale, Dena, Summey, John H.

“…The prevalence of online reviews has grown in recent years as more customer-firm interactions occur on the internet. Included in this progression is cyber…”
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Manager’s report: organizational culture & strategy association by Thakur, Ramendra, Hale, Dena, AlSaleh, Dhoha

“…Purpose Strategy and organizational culture are indispensable for success within a business. Both behavioral scientists and practitioners have shown keen…”
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A perceptual approach to understanding user-generated media behavior by Thakur, Ramendra, H. Summey, John, John, Joby

“…Purpose – As the pervasiveness of blogging becomes comingled in personal and corporate lives, companies are harvesting useful information from user-generated…”
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