Search Results - "Tan, Adrian Heng Tsai"

The role of empathy in the service experience by Tan, Adrian Heng Tsai, Muskat, Birgit, Johns, Raechel

“…Purpose The purpose of this paper is to examine the role of empathy in the student service experience. Taking a dyadic perspective, both students’ and staff’s…”
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A systematic review of quality of student experience in higher education by Tan, Adrian Heng Tsai, Muskat, Birgit, Zehrer, Anita

“…Purpose The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, to present an…”
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Team familiarity—Boon for routines, bane for innovation? A review and future research agenda by Muskat, Birgit, Anand, Amitabh, Contessotto, Christine, Tan, Adrian Heng Tsai, Park, Guihyun

“…Teams play a vital role in achieving an organization's goals, so achieving high levels of team familiarity is regarded as essential to HRM strategies. This…”
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The nexus between sustainable practices in hotels and future Gen Y hospitality students' career path decisions by Goh, Edmund, Muskat, Birgit, Tan, Adrian Heng Tsai

“…This study explored tertiary hospitality students' attitudes and overall perceptions about green and sustainable practices; and how these may impact their…”
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