Search Results - "Tam, M L"

Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework by Sharma, Piyush, Tam, Jackie L. M., Kim, Namwoon

“…Customers and employees from different cultures are increasingly interacting with each other. However, there is little research in this area and it focuses…”
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Friction surfacing of precipitation hardening stainless steel coatings for cavitation erosion resistance by Guo, D., Chen, J., Cristino, V.A.M., Kwok, C.T., Tam, L.M., Li, W., Yang, G., Qian, H., Zhang, D., Li, X.

“…The cavitation erosion (CE) behavior of friction-surfaced (FSed) 17-4PH precipitation hardening stainless steel coatings without/with post-aging (H900) in…”
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Examining the Role of Customer Self-Efficacy in Service Encounters by Tam, Jackie L. M.

“…This study developed a conceptual model depicting the relationships between perceived encounter quality, patient participation, self-efficacy, satisfaction and…”
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Investigation of microbiologically influenced corrosion inhibition of 304 stainless steel by D-cysteine in the presence of Pseudomonas aeruginosa by Qian, H.C., Chang, W.W., Liu, W.L., Cui, T.Y., Li, Z., Guo, D.W., Kwok, C.T., Tam, L.M., Zhang, D.W.

“…•D-cys inhibited microbiologically influenced corrosion (MIC) caused by P. aeruginosa.•Biofilm morphology of P. aeruginosa at different D-cys concentrations…”
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Modeling and simulation of a dual-mode electrohydraulic fully variable valve train for four-stroke engines by Wong, P. K., Tam, L. M., Li, K.

“…In modern four-stroke automotive engine technology, variable valve timing and lift control offer potential benefits for making a high-performance engine. In…”
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Pitting corrosion behavior of friction-surfaced 17-4PH stainless steel coatings with and without subsequent heat treatment by Guo, D., Chen, J., Chen, X., Shi, Q., Cristino, V.A.M., Kwok, C.T., Tam, L.M., Qian, H., Zhang, D., Li, X.

“…Improvement in pitting corrosion resistance of the friction-surfaced (FSed) 17-4PH stainless steel coatings was mainly attributed to fragmentation of sulfide…”
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Service role and outcome as moderators in intercultural service encounters by Sharma, Piyush, Tam, Jackie L.M, Kim, Namwoon

“…Purpose – The purpose of this paper is to introduce a comprehensive framework incorporating service roles (customer vs employee) and outcomes (failure vs…”
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Multi-mode scanning electrochemical microscopic study of microbiologically influenced corrosion mechanism of 304 stainless steel by thermoacidophilic archaea by Qian, H.C., Chang, W.W., Cui, T.Y., Li, Z., Guo, D.W., Kwok, C.T., Tam, L.M., Zhang, D.W.

“…•Multiple modes of SECM were used to study MIC mechanism.•Change of biofilm morphology was monitored by the negative feedback mode of SECM.•Corrosion…”
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Friction surfacing of AISI 904L super austenitic stainless steel coatings: Microstructure and properties by Guo, D., Kwok, C.T., Chan, S.L.I., Tam, L.M.

“…Microstructure, texture, pitting corrosion resistance and hardness of surfaces and cross-sections of the friction-surfaced (FSed) super austenitic stainless…”
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A comparative study of machine learning in predicting the mechanical properties of the deposited AA6061 alloys via additive friction stir deposition by Qiao, Qian, Liu, Quan, Pu, Jiong, Shi, Haixia, Li, Wenxiao, Zhu, Zhixiong, Guo, Dawei, Qian, Hongchang, Zhang, Dawei, Li, Xiaogang, Kwok, C. T., Tam, L. M.

“…Additive friction stir deposition (AFSD) provides strong flexibility and better performance in component design, which is controlled by the process parameters…”
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Maximum car ownership under constraints of road capacity and parking space by Tam, M.L., Lam, William H.K.

“…This paper presents a model for determining the maximum number of cars by zones in view of the capacity of the road network and the number of parking spaces…”
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Pseudomembranous colitis: a surgical disease? by Lipsett, P A, Samantaray, D K, Tam, M L, Bartlett, J G, Lillemoe, K D

“…Pseudomembranous colitis (PMC) is an increasingly common nosocomial infection caused by Clostridium difficile and its toxins. The disease is usually…”
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Linking Perceived Service Quality to Relational Outcomes in a Chinese Context by Tam, Jackie L. M.

“…This study develops and tests a model that integrates perceived service quality, satisfaction, trust, and relational outcomes in the context of health care…”
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Fulminant necrotising amoebic colitis: a report of two cases by Tam, L M, Ng, K C, Man, C H, Cheng, F Y, Gao, Y

“…Haematoxylin and eosin (H[and]E) stain [x]100.(b) Amoebae labelled with arrows in the lamina propria.H[and]E stain [x]100 Case 2 In February 2020, a…”
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Development of ultra-high-performance concrete with low environmental impact integrated with metakaolin and industrial wastes by Abdellatief, Mohamed, AL-Tam, Saeeb M., Elemam, Walid E., Alanazi, Hani, Elgendy, Gamal M., Tahwia, Ahmed M.

“…Industrial waste contributes to serious environmental issues. However, these issues can be solved by utilizing them as building materials. This paper…”
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Attribution of success and failure in intercultural service encounters: the moderating role of personal cultural orientations by Tam, Jackie L.M., Sharma, Piyush, Kim, Namwoon

“…Purpose This paper aims to examine the role that personal cultural orientations play in customer attributions in intercultural service encounters…”
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Reliability analysis of traffic noise estimates in Hong Kong by Lam, William H.K., Tam, M.L.

“…This paper examines the reliability of traffic noise measurement techniques and the noise estimates in Hong Kong. A simulation model making use of the Monte…”
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Intercultural service encounters (ICSE): an extended framework and empirical validation by Sharma, Piyush, Tam, Jackie L.M, Kim, Namwoon

“…Purpose - This paper aims to extend the intercultural service encounters (ICSE) framework using role theory and information asymmetry perspective, to…”
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Risk Analysis of Traffic and Revenue Forecasts for Road Investment Projects by Lam, William H. K, Tam, M. L

“…In this paper, a simulation model for risk analysis making use of the Monte Carlo technique is devised to incorporate the uncertainty in traffic and revenue…”
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Managing customer expectations in financial services: Opportunities and challenges by Tam, Jackie L M

“…Although studies have been conducted to advance our understanding of the concept of expectations, a number of challenges have been created in relation to the…”
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