Search Results - "Sweeney, Jillian C"

Conceptualizing word-of-mouth activity, triggers and conditions: an exploratory study by Mazzarol, Tim, Sweeney, Jillian C, Soutar, Geoffrey N

“…Purpose - Organizations continually seek new ways to achieve competitive advantage and word of mouth (WOM) represents such an opportunity because it has a…”
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International students’ university preferences: how different are Malaysian and Chinese students? by Kamal Basha, Norazlyn, Sweeney, Jillian C, Soutar, Geoffrey N

“…Purpose – The purpose of this paper is to determine factors that influenced international university preference, looking at country of origin (COO), that is…”
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Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers by Sweeney, Jillian C., Danaher, Tracey S., McColl-Kennedy, Janet R.

“…Transformative service research is particularly relevant in health care where the firm and customer can contribute to individual as well as societal…”
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Effects of country and delivery mode on perceived risk in international higher education by Kamal Basha, Norazlyn, Sweeney, Jillian C., Soutar, Geoff

“…Higher education is an increasingly competitive global market. Consequently, it is crucial that universities fully understand students' motivations in…”
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Health Care Customer Value Cocreation Practice Styles by McColl-Kennedy, Janet R., Vargo, Stephen L., Dagger, Tracey S., Sweeney, Jillian C., Kasteren, Yasmin van

“…This article explores in-depth what health care customers actually do when they cocreate value. Combining previously published research with data collected…”
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Examining positive and negative value-in-use in a complex service setting by Sweeney, Jillian C., Plewa, Carolin, Zurbruegg, Ralf

“…Purpose This paper aims to advance research and practice on value, and more specifically value-in-use, by enhancing knowledge of not only positive but also…”
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Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services by Ng, Sylvia C., Sweeney, Jillian C., Plewa, Carolin

“…The resources that customers have and are able to contribute or utilize may influence, shape, and determine the support that they receive from service…”
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The role of cognitions and emotions in the music-approach-avoidance behavior relationship by Sweeney, Jillian C, Wyber, Fiona

“…This study extends the Mehrabian-Russell environmental psychology model to include both emotional states and cognitive processing as mediators of the…”
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Dynamic Customer Value Cocreation in Healthcare by Danaher, Tracey S., Danaher, Peter J., Sweeney, Jillian C., McColl-Kennedy, Janet R.

“…In managing a chronic illness, customers have the opportunity to play an active role in their healthcare—by cocreating value. For example, customers can adhere…”
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The effect of knowledge types on consumer-perceived risk and adoption of genetically modified foods by Klerck, Deon, Sweeney, Jillian C.

“…Scientists have asserted that genetically modified (GM) food offers financial, environmental, health, and quality benefits to society, but the realization of…”
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A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model by Dagger, Tracey S., Sweeney, Jillian C., Johnson, Lester W.

“…This research developed and empirically validated a multidimensional hierarchical scale for measuring health service quality and investigated the scale's…”
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Word of mouth: measuring the power of individual messages by Sweeney, Jillian C, Soutar, Geoffrey N, Mazzarol, Tim

“…Purpose - Word-of-mouth (WOM) marketing has become a key focus for many organisations. However, little research has sought to identify the dimensionality of…”
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Business model innovation and value-creation: the triadic way by Andreassen, Tor Wallin, Lervik-Olsen, Line, Snyder, Hannah, Van Riel, Allard C.R, Sweeney, Jillian C, Van Vaerenbergh, Yves

“…Purpose Building on the multi-divisional business model (M-model), the purpose of this paper is to develop a better understanding of triadic business models –…”
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Professional Service Providers’ Resource Integration Styles (PRO-RIS): Facilitating Customer Experiences by Ng, Sylvia C., Plewa, Carolin, Sweeney, Jillian C.

“…This article investigates the professional service provider’s role in the customer resource integration process for value creation, by drawing on research in…”
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Factors influencing word of mouth effectiveness: receiver perspectives by Sweeney, Jillian C, Soutar, Geoffrey N, Mazzarol, Tim

“…Purpose - Word of mouth (WOM) is becoming increasingly recognized as an important form of promotion, particularly within professional services environments,…”
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals? by Sweeney, Jillian C., Frow, Pennie, Payne, Adrian, McColl-Kennedy, Janet R.

“…Purpose The purpose of this study is to examine how servicescapes impact well-being and satisfaction of both hospital customers (patients) and health care…”
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Energy saving behaviours: Development of a practice-based model by Sweeney, Jillian C., Kresling, Johannes, Webb, Dave, Soutar, Geoffrey N., Mazzarol, Tim

“…Financial pressure and concern for the environment has meant many consumers are aware of the need to reduce their consumption of many resources, including…”
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Self-Determination Theory and Word of Mouth about Energy-Saving Behaviors: An Online Experiment by Sweeney, Jillian C., Webb, Dave, Mazzarol, Tim, Soutar, Geoffrey N.

“…ABSTRACT The growing community concern for the environment, and rising energy costs to consumers, has led many power utility companies to adopt strategies…”
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Determining value in a complex service setting by Plewa, Carolin, Sweeney, Jillian C, Michayluk, David

“…Purpose – The purpose of this paper is to capture the richness of customer perceived value by determining its benefit and cost dimensions in a complex service…”
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Consumer perceived value: The development of a multiple item scale by Sweeney, Jillian C, Soutar, Geoffrey N

“…Value creation is widely discussed in the practitioner literature and is often a part of organizations’ mission statements and objectives. It is seen by many…”
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