Search Results - "Stead, Susan"

Making sense of customer service experiences: a text mining review by Mahr, Dominik, Stead, Susan, Odekerken-Schröder, Gaby

“…Purpose The purpose of this paper is to systematically review the concepts and theories underlying customer service experience (CSE) and its underlying five…”
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Artificial intelligence in acute care: A systematic review, conceptual synthesis, and research agenda by Meyer, Lea Mareen, Stead, Susan, Salge, Torsten Oliver, Antons, David

“…Artificial intelligence (AI) is emerging as a promising healthcare technology. Especially in critical, data-driven, and complex environments such as acute…”
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Forecasting the future of smart hospitals: findings from a real-time delphi study by Jovy-Klein, Florian, Stead, Susan, Salge, Torsten Oliver, Sander, Jil, Diehl, Anke, Antons, David

“…Abstract Background In concert with other digital technologies, artificial intelligence (AI) is shaping the vision of smart hospitals. The transformation into…”
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It is Really Not a Game: An Integrative Review of Gamification for Service Research by Ciuchita, Robert, Heller, Jonas, Köcher, Sarah, Köcher, Sören, Leclercq, Thomas, Sidaoui, Karim, Stead, Susan

“…Gamification has attracted considerable practitioner attention and has become a viable tactic for influencing behavior, boosting innovation, and improving…”
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Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions by Stead, Susan, Wetzels, Ruud, Wetzels, Martin, Odekerken-Schröder, Gaby, Mahr, Dominik

“…An in-depth understanding of multisensory customer experiences could inform and transform service experiences across the touchpoints of customer journeys…”
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Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET) by Stead, Susan, Odekerken-Schröder, Gaby, Mahr, Dominik

“…PurposeThis article investigates the role of schemas in shaping customer experiences in new servicescapes, across the customer journey. The authors take a…”
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Application of artificial intelligence systems in the emergency room : Do the communication patterns give indications for possible starting points? An observational study by Tjardes, Thorsten, Meyer, Lea Mareen, Lotz, Anna, Defosse, Jerome, Hensen, Sandra, Hirsch, Patricia, Salge, Torsten Oliver, Imach, Sebastian, Klasen, Martin, Stead, Susan, Walossek, Nina

“…High expectations are currently attached to the application of artificial intelligence (AI) in the resuscitation room treatment of trauma patients with respect…”
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Insurance Regulation Committee: understanding what is regulated can help you help your clients by Dickhaus, Beth A, Stead, Susan T

“…In addition to legislative matters, the committee focuses on regulatory reform initiatives, solvency, reinsurance, market regulation, consumer protection,…”
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RECENT DEVELOPMENTS IN INSURANCE REGULATION by Cruz-Brown, Kelly, Rowen, Hilary, Stead, Susan, Street, R. John

“…RECENT DEVELOPMENTS REGARDING THE MCCARRAN-FERGUSON ACT The McCarran-Ferguson Act1 was passed in 1945 in response to the U.S. Supreme Court's decision in…”
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Anwendung von Systemen der künstlichen Intelligenz im Schockraum by Tjardes Thorsten PD Dr med, Meyer, Lea Mareen, Lotz, Anna, Defosse Jerome, Hensen, Sandra, Hirsch, Patricia, Salge, Torsten Oliver, Imach Sebastian, Klasen, Martin, Stead, Susan, Walossek Nina

“…ZusammenfassungHintergrundAn die Anwendung von künstlicher Intelligenz (KI) in der Schockraumbehandlung von Polytraumapatienten werden gegenwärtig hinsichtlich…”
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Pinus correctus by Stead, Susan

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The FIO: recent developments in focus by Stead, Susan T, Paris, Scott G

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