The impact of business process reengineering on organizational performance during the coronavirus pandemic: moderating role of strategic thinking

The impact of business process reengineering on organizational performance during the coronavirus pandemic: moderating role of strategic thinking

Purpose This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the coronavirus pandemic. It also studied the moderating effect of strategic thinking on the relationship between these two con...

Full description

Saved in:
Bibliographic Details
Published in:Foresight (Cambridge) Vol. 24; no. 5; pp. 637 - 655
Main Authors: Shahul Hameed, Nur Shahira, Salamzadeh, Yashar, Abdul Rahim, Noor Fareen, Salamzadeh, Aidin
Format: Journal Article
Language:English
Published: Bradford Emerald Publishing Limited 27-10-2022
Emerald Group Publishing Limited
Subjects:
Business process management
Business process reengineering
Competition
Coronaviruses
COVID-19
Customer satisfaction
Earnings per share
Electronics
Exports
GDP
Gross Domestic Product
Information technology
Manufacturing
Manufacturing industry
Multivariate statistical analysis
Operating costs
Organizational aspects
Organizational structure
Pandemics
Productivity
Profits
Reengineering
Technology utilization
China
Malaysia
Singapore
Business process reengineering
Electronics manufacturing company
Malaysia
Organizational performance
Coronavirus pandemic
Strategic thinking
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Purpose This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the coronavirus pandemic. It also studied the moderating effect of strategic thinking on the relationship between these two concepts. Design/methodology/approach Data of 103 samples are obtained from a survey of the electronics manufacturing companies listed in the Federation of Malaysia Manufacturers’ directory. Data is analysed using partial least squares structural equation modelling. Findings The results show that business process reengineering dimensions, i.e. top management commitment, organizational readiness for change, information technology capabilities and people management have significant positive impacts on organizational performance; whereas organizational structure and other abovementioned dimensions were found to have a much stronger impact on organizational performance whilst strategic thinking exists in the organization. Practical implications As the studied firms have been affected by the pandemic, the results will be useful for managers of the firms in the Malaysian electronics manufacturing industry by highlighting the dimensions of business process reengineering that can have a positive and significant impact on the organizational performance and by advising them to incorporate strategic thinking. Originality/value The results extend the literature on business process reengineering dimensions, which impact organizational performance by empirically testing the relationship of those dimensions on the performance, with strategic thinking as a moderating variable in Malaysian electronics manufacturing companies. From the knowledge, studying strategic thinking as a moderator in the relationship between business process reengineering and organizational performance in electronics manufacturing companies in Malaysia is unique, especially during a global crisis, i.e. the pandemic.
ISSN:1463-6689
1465-9832
1463-6689
DOI:10.1108/FS-02-2021-0036