Achieving High Reliability with People, Processes, and Technology

Achieving High Reliability with People, Processes, and Technology

High reliability as a corporate value in healthcare can be achieved by meeting the "Quadruple Aim" of improving population health, reducing per capita costs, enhancing the patient experience, and improving provider wellness. This drive starts with the board of trustees, CEO, and other seni...

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Bibliographic Details
Published in:Frontiers of health services management Vol. 33; no. 4; pp. 16 - 25
Main Authors: Saunders, Candice L, Brennan, John A
Format: Journal Article
Language:English
Published: United States Lippincott Williams & Wilkins Ovid Technologies 01-07-2017
Subjects:
Caregivers
Delivery of Health Care - standards
Diabetes
Employee involvement
Failure
Health administration
Health care delivery
Health care industry
Humans
Inventions
Leadership
Lean manufacturing
Patient safety
Quality of care
Reliability
Reproducibility of Results
Strategic management
United States > US
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Summary:High reliability as a corporate value in healthcare can be achieved by meeting the "Quadruple Aim" of improving population health, reducing per capita costs, enhancing the patient experience, and improving provider wellness. This drive starts with the board of trustees, CEO, and other senior leaders who ingrain high reliability throughout the organization. At WellStar Health System, the board developed an ambitious goal to become a top-decile health system in safety and quality metrics. To achieve this goal, WellStar has embarked on a journey toward high reliability and has committed to Lean management practices consistent with the Institute for Healthcare Improvement's definition of a high-reliability organization (HRO): one that is committed to the prevention of failure, early identification and mitigation of failure, and redesign of processes based on identifiable failures. In the end, a successful HRO can provide safe, effective, patient- and family-centered, timely, efficient, and equitable care through a convergence of people, processes, and technology.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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ISSN:0748-8157
2475-2797
DOI:10.1097/HAP.0000000000000007